Christmas Customer Assistant - Food - Uckfield

Marks and Spencer; Uckfield; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Unsocial premium £3.00 p/h

Night shift work

Christmas season

Job summary

Marks & Spencer in the United Kingdom is hiring a Night Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service at pace and using Sparks App and in-store devices to help customers find what they want, even when the store is busiest.

The role includes night shifts on Sundays, Mondays, and Tuesdays from 22:00 to 06:00 with an additional £3.00 per hour unsocial premium for those hours. There may be weeks with full-time hours in December to cover demand.

Qualifications

• Frontline role in food retail requiring high pace service.
• Willingness to work night shifts and flexibility.
• Ability to learn and use Sparks App and store devices.

Responsibilities

• Provide five-star service at pace and assist customers.
• Confidently recommend and sell new food products.
• Be a team player across store areas to meet demand.
• Maintain a positive, high-energy environment during busy periods.

Skills

Customer service

Teamwork

Digital literacy

Communication

Retail knowledge

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern
Sunday: 22:00 - 06:00
Monday: 22:00 - 06:00
Tuesday: 22:00 - 06:00

Under 18 disclaimer
This job role involves working through the night and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need it.
Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas