Christmas Customer Assistant - Food - York

Marks and Spencer; York and North Yorkshire; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer in York is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace and helping customers find what they need.

You’ll work weekend shifts such as Saturday 14:00-18:00 and other posted times; you’ll stay resilient under pressure, be digitally confident using Sparks App and in-store devices, and contribute to a high-energy team while adapting to store demand.

Responsibilities

• You will be on the frontline in our Food section, delivering five-star service at pace and meeting strong customer demand.
• You will use Sparks App and in-store devices to enhance the customer experience and ensure customers get what they want when they need it.
• You will be a team player in a high-energy store environment, supporting colleagues and adapting to changing store needs.
• Shifts are flexible across the week, with weekend coverage including Saturdays like 14:00-18:00 and other posted times.

Job description

Saturday: 14:00-18:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th DecemberJoin M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the detailsWork PatternMonday: 14:00-18:00Wednesday: 14:00-18:00Friday: 14:00-18:00Saturday: 14:00-18:00Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th DecemberJoin M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? #Christmas