Christmas- Customer Assistant- Food- Coventry Arena

Marks & Spencer Plc; Coventry, Longford; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline of service, helping customers with knowledge of products and using digital tools to assist purchases. You’ll work in a high-energy team, thrive on pace, and contribute to a seamless shopping experience.

This role emphasizes flexible shifts, strong customer interaction, and a proactive attitude to meet demand and drive sales in a busy store environment.

Qualifications

• Frontline role requerés strong customer interaction and a willingness to go the extra mile.
• You’ll thrive under pressure, deliver five-star service and embrace transformation in a fast-paced setting.
• Be ready to roll up your sleeves and repeatedly meet customer demand with a positive attitude.

Responsibilities

• You’ll be at the frontline in M&S Food, delivering high-quality service.
• Promote and sell new food products to customers.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Support across store areas as required to meet demand.

Skills

Customer service

Team player

Digital literacy

Adaptability

Tools

Sparks App

In-store devices

Job description

Monday 0800 :1200
Thursday 08:00 - 12:00
Friday 08:00 - 12:00
Saturday 08:00 - 12:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas