Christmas-Customer Assistant -Foods-Coventry Arena

Marks and Spencer; Coventry; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Coventry is hiring a Customer Assistant in our Food section for Christmas cover. You'll be at the frontline, helping customers, answering questions and keeping displays well stocked.

You'll use Sparks App and in-store devices to assist shoppers, share product knowledge, and process quick purchases. Flexibility is essential as shifts vary across the week and peak periods. If you thrive in a busy, upbeat environment and take pride in excellent service, this role is for you.

Qualifications

• Experience in fast-paced retail or hospitality.
• Excellent customer service and communication skills.
• Comfortable using digital tools like Sparks App.

Responsibilities

• Provide five-star service at pace in the Food section.
• Advise customers on M&S Food products and upsell where appropriate.
• Utilize Sparks App and in-store devices to assist customers and process transactions.
• Be flexible and work across store areas to meet demand.

Skills

Customer service

Teamwork

Digital tools

Tools

Sparks App

In-store devices

Job description

All the details

Monday 16:00-22:00
Tuesday 16:00-22:00
Wednesday 16:00-22:00
Saturday 16:00-22:00
Sunday 15:00-21:00

Customer Assistant (Food)
Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks.