Christmas Customer Assistant - Food - Chorley

Marks & Spencer Plc; Chorley; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks & Spencer Plc in Chorley is hiring a Customer Assistant for our Food department. You will deliver five-star service at pace, work as part of a team, and be ready to roll up your sleeves to meet customer demand.

The role requires flexibility to work across store areas and shifts, with digital tools like Sparks to enhance the customer experience.

Qualifications

• Customer service experience in a fast-paced retail environment.
• Willingness to work across different store areas and shifts.
• Strong communication and sales skills.
• Comfort using digital tools to enhance the customer experience.

Responsibilities

• Serve customers in the Food section with five-star service.
• Support store operations by filling shelves and assisting customers.
• Recommend and sell new food products to meet customer needs.
• Utilise Sparks and in-store devices to assist customers.

Skills

Customer service

Team player

Sales ability

Digital literacy

Tools

Sparks

In-store devices

Job description

FOOD

Working Pattern

Tuesday 12.00-16.00
Friday 12.00-16.00
Saturday 12.00-16.00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?