Christmas Customer Assistant - Food - Congleton

Marks & Spencer Plc; Congleton; On-site; GBP 17,000 - 21,000; Full time

Job summary

Marks & Spencer plc is seeking a Customer Assistant in our Food section. This frontline role involves helping customers, selling our food products, and using Sparks App and in-store devices to enhance service. You may be asked to work across various store areas and shifts, including early mornings, to meet customer demand.

A resilient, team-focused attitude is essential. Join us during peak Christmas periods and beyond to deliver a seamless shopping experience and represent the M&S brand with

Qualifications

• Customer-facing role in a high‑pressure retail environment.
• Able to thrive with changing store demands and shifts.
• Confident with using digital tools and apps in-store.
• Reliable team player with a positive can-do attitude.

Responsibilities

• Assist customers and promote M&S Food products.
• Utilise Sparks App and in-store devices to improve the customer experience.
• Be flexible to work across different store areas and shifts.
• Provide five-star service during peak store times.

Skills

Customer service

Communication

Digital literacy

Teamwork

Flexibility

Tools

Sparks App

In-store devices

Job description

Working Pattern

Monday 06:00-10:00

Thursday 06:00-10:00

Saturday 06:00-10:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas