Christmas Customer Assistant - Food - Cheshunt

Marks & Spencer Plc; Cheshunt; On-site; GBP 9,000 - 11,000; Full time

Benefits offered by this job

Night shift premium

Job summary

Marks & Spencer Plc in Turnford is hiring a Customer Assistant for our Food section. You’ll be on the frontline, delivering five-star service, stocking shelves, and using Sparks App to assist customers.

This role involves night shifts and a fast-paced, high-pressure environment across the store. Applicants should be resilient, team players, and comfortable with working late hours; full time hours may be required in late December to meet demand.

Qualifications

• Customer-facing experience or aptitude for retail environments.
• Comfort working night hours and peak periods.
• Able to use digital tools to assist customers and stock management.

Responsibilities

• Serve customers with guidance and product knowledge.
• Keep shelves stocked and presentable during shifts.
• Utilise Sparks App and in-store devices to enhance customer experience.

Skills

Customer service

Communication

Teamwork

Adaptability

Digital literacy

Tools

Sparks App

In-store devices

Job description

Work Pattern
Wednesday 21:00-01:00
Thursday 21:00-01:00
Friday 21:00-01:00
Saturday 21:00-01:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas