Christmas Customer Assistant - Food- Cheltenham Centrum

Marks & Spencer Group; Cheltenham; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer in Cheltenham is recruiting a Customer Assistant in our Food section. You'll be at the frontline, delivering friendly service and helping customers find what they need during early morning shifts.

You should enjoy fast-paced environments, be a team player, and use our Sparks and in-store devices to assist shoppers. The role involves a range of store areas and flexible shifts, with clear expectations for safe, high-quality customer care.

Qualifications

• Customer service experience required.
• Able to handle busy periods and high pressure.
• Excellent communication and teamwork.

Responsibilities

• Serve customers on the shop floor with five-star service.
• Assist with product knowledge and recommendations.
• Operate Sparks in-store devices to enhance customer experience.
• Maintain store standards and product availability.
• Support across store areas as needed.

Skills

Customer service

Retail experience

Cash handling

Job description

All the details

Working Pattern

• Monday 04:00-08:00


• Wednesday 04:00-08:00


• Saturday 04:00-08:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?