Christmas Customer Assistant - Food - Cardiff

Marks and Spencer; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks and Spencer is seeking a Customer Assistant for our Food section in Cardiff. You will be at the frontline, delivering five-star service at pace and embracing store transformation while working night shifts 22:00–06:00 across Monday to Friday.

We value down-to-earth colleagues who thrive under pressure, are digitally confident, and ready to roll up their sleeves to meet strong customer demand every day.

Qualifications

• Frontline customer service experience in retail preferred.
• Ability to thrive under pressure and deliver fast service.
• Willingness to work across store areas and flexible shifts.

Responsibilities

• Assist customers in the Food section with product knowledge and recommendations.
• Utilise digital tools to enhance the customer experience.
• Contribute to a positive, high-energy store environment and teamwork.
• Support across different store areas as shifts demand.

Skills

Customer service

Teamwork

Digital literacy

Flexibility

Tools

Sparks app

In-store devices

Job description

Friday: 22:00 - 06:00

hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

• Monday: 22:00 - 06:00
• Tuesday: 22:00 - 06:00
• Wednesday: 22:00 - 06:00
• Thursday: 22:00 - 06:00
• Friday: 22:00 - 06:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

#Christmas