Christmas Customer Assistant - Food - Bromley

Marks-; City Of London; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial hours premium (extra £3/h)

Job summary

Marks & Spencer Group is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service under pressure and driving product sales. The role requires resilience, a willingness to learn about M&S Food ranges, and a strong customer focus.

You’ll use Sparks App and in-store devices to assist customers and will work across store areas as demand fluctuates. An unsocial premium applies to hours between 22:00–06:00.

Qualifications

• Must be 18+ due to health and safety legislation.
• Availability for early-morning shifts (Wed/Thu/Sat 04:00–08:00).
• Experience in customer service is advantageous.

Responsibilities

• Frontline customer service and product assistance in Food section.
• Confidently recommend and sell new products to customers.
• Maintain high service standards during busy periods.
• Support store colleagues to deliver a seamless experience.
• Flexibly work across different store areas as needed.

Skills

Customer service

Team player

Service at pace

Digital tools

Tools

Sparks App

In-store devices

Job description

Work Pattern

Wed 0400-0800
Thurs 0400-0800
Sat 0400-0800

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.

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