Christmas - Customer Assistant - Food - Bramingham Luton

Marks-; Luton; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service, assisting customers, and promoting our latest food products. You’ll need to stay resilient during peak periods and be ready to work across store areas as required.

Digital confidence is important; you’ll use Sparks App and in-store devices to help customers find items and complete purchases. This is a fast-paced, customer-focused role in a busy retail environment.

Qualifications

• Customer-focused with ability to work under pressure.
• Willing to work flexible hours during peak periods.
• Digitally confident using Sparks App and store devices.

Responsibilities

• Assist customers in the Food section and deliver five-star service.
• Provide product knowledge and upsell where appropriate.
• Help maintain shelves, stock, and store cleanliness.
• Be flexible and willing to work across store areas as needed.

Skills

Customer service

Retail basics

Digital tools

Team player

Flexibility

Tools

Sparks App

In-store devices

Job description

Sunday 1000-1515
Monday 0900-1415
Wednesday 0900-1415
Thursday 0900-1415

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas