Christmas Customer Assistant- Food - Alnwick

Marks and Spencer; Alnwick; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer in the United Kingdom is hiring a Customer Assistant in our Food section. You'll be on the frontline, delivering five-star service to customers and helping with queries as they shop our range of foods.

The role requires a resilient, team-oriented attitude, willingness to work early shifts, and to use Sparks App and in-store devices to enhance the customer experience. You’ll need to adapt to a busy retail environment with changing demands.

Qualifications

• Experience in retail or customer service preferred.
• Willing to work early shifts and weekends if required.
• Ability to communicate clearly and helpfully with customers.

Responsibilities

• Deliver five-star service at pace to customers.
• Sell and recommend products to meet demand.
• Utilise Sparks App and in-store devices to aid the customer experience.
• Be flexible to work across different store areas and shifts.

Skills

Customer service

Interpersonal skills

Attention to detail

Job description

All the details

Work Pattern

Tuesday 06:00 - 10:00

Wednesday 06:00 - 10:00

Thursday 06:00 - 10:00

Friday 06:00 - 10:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.