Christmas Customer Assistant - Fashion, Home & Beauty - Hedge End

Marks & Spencer; Southampton; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Group in Southampton is hiring a Customer Assistant in our Fashion, Home & Beauty section. You’ll play a vital frontline role delivering style advice and five-star service, with a 16-hour contract and opportunities to discuss patterns of hours at interview.

You'll drive sales, use Sparks App and in-store devices to enhance the customer experience, and adapt to busy, high-demand environments while supporting the team with energy and focus.

Qualifications

• Experience in customer service and retail is preferred.
• Ability to drive sales and contribute to a fast-paced environment.
• Comfort using digital tools and in-store devices.

Responsibilities

• Provide style advice and five-star service to customers.
• Act as a brand ambassador for the Fashion, Home & Beauty range.
• Drive sales and help customers discover trending products.
• Maintain high standards of service and operate in a high-demand setting.

Skills

Customer service

Sales

Digital tools (Sparks App)

Job description

Please note that this is a 16-hour contract. A range of hours and work patterns are available and will be discussed during your interview.

Due to operational requirements, all successful candidates may be required to work up to full-time hours during the weeks commencing 13th and 20th December.

Any hours worked between 22:00 and 06:00 will attract an additional £3.00 per hour unsocial hours premium.

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.

We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

• At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
• Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
• Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

This is the frontline of fashion retail - are you ready for it?

#Christmas