Christmas – Customer Assistant – Fashion, Home & Beauty – Hedge End

M&S Careers; Southampton; On-site; GBP 16,000 - 21,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Fashion, Home & Beauty section. You will deliver styling advice and five-star service on the shop floor, acting as a brand ambassador in a fast-paced environment.

You’ll drive sales, help customers discover fashionable items, and use Sparks App and in-store devices to enhance the experience. A flexible, team-oriented approach is essential for this frontline role.

Qualifications

• Experience in delivering frontline customer service.
• Comfort with using digital tools to assist customers.
• Able to work in a fast-paced retail environment.

Responsibilities

• Provide fashion-forward styling and five-star customer service.
• Drive sales and help customers discover on-trend products.
• Be a brand ambassador and maintain high store standards under pressure.
• Utilise Sparks App and other devices to enhance the experience.
• Work as part of a team and adapt to flexible hours.

Skills

Customer service

Digital literacy

Team player

Tools

Sparks App

In-store devices

Job description

• Sunday 12.00-18.00
• Thursday 17.00-23.00
• Saturday 14.00-20.00

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.

We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.

Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.

Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.

Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

This is the frontline of fashion retail - are you ready for it?

#Christmas