Christmas - Customer Assistant - Fashion, Home & Beauty - Havant

Marks & Spencer Group; Havant; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer is seeking a Customer Assistant in Fashion, Home & Beauty to deliver style advice and five-star service on the shop floor. You will be a brand ambassador in a fast-paced environment, helping customers discover our fashion items and using Sparks App to enhance the experience.

This Christmas period requires flexibility, teamwork, and a proactive approach to driving sales and upholding high store standards in a digitally enabled environment.

Responsibilities

• Join Marks and Spencer as a Customer Assistant in the Fashion, Home & Beauty section to deliver style advice and five‑star service on the shop floor.
• Play a vital frontline role in customer service and sales, helping customers discover our latest fashion items.
• Utilise Sparks App and in‑store devices to enhance the shopping experience and support the new M&S transformation.
• Work in a fast-paced environment, stay flexible and team‑oriented to maintain high store standards.
• Be ready to meet seasonal demand, including potential full‑time hours in the weeks around December.

Job description

All the details

Sunday 12:30pm - 16:30
Wednesday 16:30 - 20:30
Friday - 16:30 - 20:30

Customer Assistant (Fashion, Home & Beauty) GM

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering style advice and five-star service. This isn't just a retail job - it's a role for people who love pace, want to work hard and play their part in delivering our transformation.

We're looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who's ready to serve our customers and sell our latest fashion items.

At M&S, our customers don't wait. You'll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.

Efficiency and effectiveness are non-negotiable. You'll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.

Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.

Flexibility is vital. Retail moves fast - and you'll move faster. You'll adapt to where you're needed, when you're needed, always ready to meet the next challenge head-on.

This is the frontline of fashion retail - are you ready for it?

#Christmas