Christmas - Customer Assistant - Fashion, Home & Beauty - Chichester

Marks & Spencer Group; Selsey; On-site; GBP 17,000 - 21,000; Part time

Job summary

Marks & Spencer Plc invites you to join as a Customer Assistant in our Fashion, Home & Beauty section. You’ll deliver style advice and five-star service on the frontline, helping customers discover on-trend products in a fast-paced environment.

You’ll use the Sparks App and in-store devices to enhance the shopping experience, maintain high standards, and support a collaborative team that thrives under pressure.

Qualifications

• Experience in customer service or retail is preferred.
• Confident, fashion-forward and strong communicator.
• Able to use digital tools and adapt to a fast-paced environment.

Responsibilities

• Drive sales and deliver fashion, home and beauty advice to customers.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Maintain high standards while balancing speed and accuracy under pressure.
• Be a team player and contribute to a positive store environment.
• Demonstrate flexibility to meet changing store needs and challenges.

Skills

Customer service

Sales

Teamwork

Digital literacy

Tools

Sparks App

Job description

Monday - 08:00 - 12:00
Tuesday - 07:00 - 11:00
Wednesday - 08:00 - 12:00
Saturday - 07:00 - 11:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.

We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on‑trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

• At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
• Efficiency and effectiveness are non‑negotiable. You’ll keep standards sky‑high while balancing speed and accuracy, even when the pressure is on.
• Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head‑on.

This is the frontline of fashion retail - are you ready for it?

#Christmas