Christmas – Customer Assistant – Fashion, Home & Beauty – Brighton

M&S Careers; England; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer Group in the United Kingdom is seeking a Customer Assistant for our Fashion, Home & Beauty sections. You'll deliver fashion advice and five-star service on the shop floor.

You'll drive sales, help customers find on-trend items, and act as a confident brand ambassador using Sparks App and in-store tools. This frontline role requires resilience, teamwork, and flexibility to meet busy periods, with weekend and peak hours included.

Responsibilities

• Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service.
• You’ll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.
• You’ll operate in a high-demand environment, using digital tools to enhance the customer experience and drive sales.
• You’ll work flexible hours, including Sundays, evenings, and peak weeks, adapting to store needs during the Christmas period.

Job description

Work Pattern

SUN 11-4pm
WED 4-8pm
THU 4-8pm
FRI 4-8pm
SAT 2-8pm
Week 2:
SUN 11-4pm
MON 4-8pm
WED 4-8pm
FRI 4-8pm
SAT 2-8pm

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.

We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

• At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.

• Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.

• Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.

• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

This is the frontline of fashion retail - are you ready for it?

#Christmas