Christmas - Customer Assistant - Cheltenham Centrum

Marks & Spencer Group; Cheltenham; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group in Cheltenham is recruiting a Customer Assistant to be at the frontline of the UK’s fastest growing retailer. You’ll deliver five-star service, thrive under pressure and help customers find what they need.

This frontline role may require up to full-time hours during peak weeks in December. You’ll be flexible, digitally confident with Sparks App and in-store devices, and work across different areas to keep customers happy.

Qualifications

• Applicants must be 18+ due to health and safety legislation.
• Ability to thrive in a high-pressure, fast-paced retail environment.

Responsibilities

• Serve customers quickly and provide five-star service.
• Assist customers with product knowledge and recommendations.
• Operate Sparks App and in-store devices to enhance the customer experience.
• Support across store areas to adapt to changing demands.

Job description

All the details

SUN 2200-0600
FRIDAY 2200-0600
SAT 2200-0600

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.

#Christmas