Christmas - Customer Assistant - C&H - The Galleries Washington

Marks & Spencer Group; Washington; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Group is hiring a Customer Assistant in our Fashion, Home & Beauty section to deliver style advice and five-star service on the shop floor. You'll work in a fast-paced retail environment, using Sparks App and in-store devices to help customers discover our latest fashion items and boost sales, with Christmas hours and flexible shifts.

Join our team of passionate, fashion-forward individuals who drive sales and provide exceptional customer experiences during a busy holiday period.

Qualifications

• Frontline retail role in fashion, home & beauty.
• Passion for fashion and customer style advice.
• Comfortable using Sparks App to assist customers.

Responsibilities

• Drive sales and grow market share in fashion, home & beauty.
• Help customers discover our latest fashion items and trends.
• Provide five-star service as a brand ambassador on the shop floor.

Skills

Customer service

Retail

Teamwork

Digital literacy

Tools

Sparks App

In-store devices

Job description

Sunday 10:30-14:30
Wednesday 10:00-14:00
Saturday 8:00-12:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.

We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

• At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
• Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
• Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

This is the frontline of fashion retail - are you ready for it?

#Christmas