Children'S Healthcare Support Worker

Worcestershire Acute Hospitals Nhs Trust; Worcester; On-site; GBP 26,000 - 27,000; Full time

Job summary

Worcestershire Acute Hospitals NHS Trust is seeking a Health Care Assistant to join the Children and Young Peoples Outpatient Clinic on a fixed-term basis to cover maternity leave. The role is countywide across Worcestershire Royal Hospital, Alexandra Hospital and Kidderminster Treatment Centre, requiring a driving licence and access to a car.

You will support clinicians in clinics, assist with pre-op assessments, patient care, and clerical duties, and develop skills such as venepuncture.

Qualifications

• Essential: Basic Education; Recognised qualification in English.
• Desirable: NVQ 2; Achieved Care Certificate.

Responsibilities

• Support registered health care staff to deliver high-quality care.
• Assist with day-to-day supervision of junior staff and students.
• Use own initiative to adapt to changing demands.
• Assist with clerical duties and patient administration.
• Observe and maintain patient safety and confidentiality.

Skills

Basic numeracy

Verbal communication

Written communication

Legible handwriting

IT skills (email)

Education

Basic Education

English qualification

Tools

PAS

Bluespier

ICE requesting systems

Job description

Job summary This vacancy is currently only open to Internal applicants from Worcestershire Acute Hospitals NHS Trust

Children and Young Peoples Outpatient Clinic is looking for an enthusiastic, motivated, flexible individual to join our dynamic team for a fixed period to cover Maternity leave. You will play a pivotal role in welcoming and receiving children, young people and their parents to Childrens Clinic

The Successful candidate will have excellent communication skills and be able to work within a busy team but also on their own initiative.

General duties will include:

• participation in Consultant and Nurse Led Clinics
• supporting care pathway for children attending for medical and/or surgical day case procedures
• pre op assessment
• communication play and activities for children and young people
• general admin and clerical duties

Childrens clinic is a growing service which will provide learning opportunities for the successful candidate and the chance to develop new skills such as venepuncture among others.

This is a countywide role, with Children and Young People clinics running at Worcestershire Royal Hospital, Alexandra Hospital and Kidderminster Treatment Centre, so applicant must hold a driving license and have access to a car.

Main duties of the job

The Health Care Assistant is a member of the ward/department team who implements prescribed care and/or undertakes some higher-level clinical activities as directed by a registered nurse.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

Date posted: 27 October 2026

Pay scheme: Agenda for change

Band: Band 3

Salary: £25,760 to £27,476 a year

Contract: Fixed term

Duration: 9 months

Working pattern: Part-time, Flexible working

Reference number: C9365-26-0848

Closing date: 10 November 2026

Job responsibilities

• To support registered health care staff to deliver high quality, compassionate health care to patients in accordance with assessed needs and care plans.
• To support the clinical team with day to day supervision of junior staff and students.
• To have the ability to use your own initiative, independently and as part of a team, in order to accommodate changing demands on the wider clinical team.
• To support the ward/department staff to provide a high quality service.
• Undertakes a range of delegated clinical care duties, acting on own initiative where appropriate, supported by accessible supervision.
• Assist with the maintenance of patient hygiene.
• Assist with serving meals and feeding of patients, including reporting patients intake and recording on charts as appropriate. Escalating to registered staff any concerns relating to nutritional intake.
• Assist with patients elimination needs, including recording outputs where appropriate and collecting and testing urine and stool samples.
• Supporting registered staff by undertaking delegated clinical tasks.
• Assisting with the recording and safe keeping of patients property/valuables.
• Moving and repositioning of patients.
• Dressing/undressing of patients.
• Making of occupied and unoccupied beds, tying up of dirty linen bags and despatching to laundry and replenishing of linen and stock cupboards.
• Cleaning and tidying examination rooms/clinic areas.
• Assist with patients mobilisation, ensuring safe environment and using appropriate techniques.
• Assist with occupational, physiotherapy and recreational activities.
• Assist in the care of relatives and visitors.
• Assist with the care of patients in isolation.
• Chaperone professional staff where appropriate and accompany patients to other departments as necessary.
• Be involved in patient booking in/admission procedures by introducing patients to ward/department area as directed by registered nurse.
• Be adaptable and flexible to working in various areas of the department/ward as required.
• Assist the multi professional team to prepare and support patients undergoing treatment and/or investigation maintaining privacy and dignity at all times.
• The Healthcare Assistants relationship with both staff and patients should be discreet, bearing in mind that all information regarding patients must be kept confidential.
• Report to the nurse in charge of the ward/department matters of concern relating to patients and the ward/department environment.
• Answer the telephone, refer to appropriate person.
• Attend to ward/department reports and meetings when appropriate.
• Be aware of the need to greet visitors to the ward/department and ascertain the purpose of their visit.
• Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe environment.
• Undertake duties outside your working area (e.g. delivery and collection) to assist in maintaining good communication.
• Participate in patient handovers.
• Follow trust and national policies, participating in discussions on proposed changes to procedures as appropriate.
• To use a range of verbal and no-verbal communication strategies to support patients, including potential occasional exposure to patients exhibiting challenging or aggressive behaviour.
• Assess patient condition through observations, test result, assess comfort of patient and instigate emergency procedures as indicated.
• Taking and recording and monitoring of patient observations to include, blood pressure, pulse, oxygen saturations, temperature and respirations. This includes accurate calculation and recording of NEWS 2/NPEWS (early warning score) and escalation to registered staff as indicated by score.
• Blood glucose monitoring.
• Support registered staff and the ward team in responding to emergency situations.
• Measuring and recording of patient height and weight from Birth onwards.
• Apply a simple range of dressings using both clean and aseptic techniques and taking of wound swabs as indicated.
• Undertake ECG recordings.
• Collect blood samples (peripheral or venous) as directed by a registered nurse, ensuring its safe storage, transport or disposal as appropriate.
• Collection of sputum samples.
• Undertake removal of venous cannula.
• Removal of male and female catheters.
• Undertake an associate link/link nurse role where appropriate.
• Recording actions accurately and contemporaneously in relevant IT systems.
• Maintain tidiness and cleanliness of areas and equipment as instructed. Escalate areas of concerns. Completion of Cleaning records and schedules.
• Undertake a range of clerical duties service, this may involve: Reception/telephone duties, Basic computer skills, Filing.
• Reception and clerical duties competently and regularly as part of day to day function of role and to cover clinic administrator when off.
• Competent computer skills.
• Competent use of trust clinical systems within clinical governance framework.

Person Specification

Internal Job Vacancy (Essential)

This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you are a current member of staff?

Qualifications

Essential: Basic Education; Recognised qualification in English

Desirable: NVQ 2; Achieved Care Certificate

Experience

Essential: Previous experience of working as a Health Care Assistant in an acute hospital environment/ outpatient/day case setting; Working with Children within a health care setting; Previous experience in contact with children and young people

Desirable:

Skills and Knowledge

Essential: Basic numeracy, good verbal and written communication skills; Legible handwriting; Ability to maintain high standards of patient care and work with a confidential manner; Basic IT Skills including access email

Desirable: Extended IT skills; Knowledge of PAS, Bluespier. ICE requesting systems; Willingness to undertake venepuncture and cannulation; Or Venepuncture and cannulation competencies

Behaviours

Essential: Aware of professional and self-image; Flexible and adaptable; Flexible attitude to routine /non routine work. Good interpersonal skills and demonstrate an understanding of diversity and compassion; Responds well to change and innovation.

Desirable: Ability to identify personal development needs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Worcestershire Acute Hospitals NHS Trust

Address: Charles Hastings Way, Worcester, Worcestershire, WR5 1DD, United Kingdom

Employer's website: https://www.worcsacute.nhs.uk/

Employer contact details

For questions about the job, contact: Marie Welch, Children's Clinic Countywide Manager, [e-mail], 01905733957

Worcestershire Acute Hospitals NHS Trust's privacy notice is available via the Supporting Information section.