Carers Support Worker - High Intensity Users

South West Yorkshire Partnership Teaching Nhs Foundation Trust; Hanley; On-site; GBP 26,000 - 27,000; Full time

Job summary

South West Yorkshire Partnership NHS Trust in Barnsley is recruiting for a Band 3 role within the High Intensity user team. Working 37.5 hours per week across a fixed-term 18-month period, you will support service users from hospital and community settings who engage with emergency services.

You will help navigate housing, debt, addiction and potential criminal justice pathways, ensuring high standards of client care and collaboration with health care professionals within the Trust values.

Qualifications

• GCSE A–D or 3–9 in Maths and English or equivalent.
• Apprenticeship level 3 or NVQ level 3 in Health & Social Care or equivalent.
• Or level 2 with ability to demonstrate competencies at level 3.
• Care Certificate or required to achieve within 12 weeks of commencement.

Responsibilities

• Provide high standards of safe and compassionate planned care.
• Develop meaningful therapeutic relationships with people and families.
• Signpost to alternative services and support housing, debt management and other services.
• Work as part of a healthcare team within delegated tasks and framework.
• Attend to 24-hour/7-day care rosters and ensure safety within own competence.

Skills

Excellent communication

Patient care

Teamwork

Decision making

Education

GCSE Maths and English

NVQ Level 3 Health & Social Care

Apprenticeship Level 3

Tools

IT/keyboard skills

Job description

Job summary

37.5 hours per week (18 months - internal only)

An opportunity has arisen for a motivated individual to work within High Intensity user team in Barnsley. Working with individuals within the general hospital and community who come into contact with emergency services, police, ambulance and fire service on numerous occasions over a short period of time.

The team works to support these service users and work with them to identify alternative strategies to manage a mental health crisis, focussing on social support and multi-service planning. A large part of the role will be supporting people to navigate other support with housing, addiction, debt management and potentially working through the criminal justice process. The post holder will be responsible for implementing and maintaining high standards of client care as planned and directed by health care professionals. All care and activity will be carried out in accordance with the Trusts declared values and principles.

At the time of advertising, this role does meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. We look forward to receiving your application.

Main duties of the job

The post holder will work directly with clients and their families signposting to alterative services to emergency services, supporting service users and work with them to identify alternative strategies to manage a mental health crisis, focussing on social support and multi-service planning. The post holder will be responsible for implementing and maintaining high standards of client care as planned and directed by health care professionals. All care and activity will be carried out in accordance with the Trusts declared values and principles. This work can involve accompanying to appointments looking at strategies to improve health and social well being.

All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.

We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. We strongly discourage this and will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.

About us

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.

Details

Date posted: 21 October 2026

Pay scheme: Agenda for change

Band: Band 3

Salary: £25,760 to £27,476 a year

Contract: Fixed term

Duration: 18 months

Working pattern: Full-time, Flexible working

Reference number: C9378-B2384

Job locations: Kendray Hospital, Doncaster Road, Barnsley, S Yorkshire, S70 3RD, United Kingdom

Job responsibilities

JOB SUMMARY

• under the supervision/direction of registered health care professionals/associate practitioner, within a delegated framework for agreed tasks, seek support as and when necessary, in the delivery of psychological and physical care to a defined group of people.
• as part of a healthcare team, provide the highest standards of safe and compassionate planned care to people that maximises their recovery and rehabilitation potential.
• develop and maintain meaningful therapeutic relationships with people. Adopt a polite, positive and empathetic approach, communicating effectively and informatively.
• demonstrate an understanding of the care and treatment programmes of a designated group of service users to enable you to instruct, advise & guide service users, family and carers. To make the appropriate adjustments independently within own level of competence and be able to communicate any changes to service users and registered health care professionals.
• be required to concentrate for periods of time, depending upon the care intervention/care plan eg, following the observation policy, taking, recording of physical observations etc, and responding to issues of concern appropriately. This may include areas of work requiring physical effort, with regard to risk, health & safety.
• exercise a degree of independence, initiative and judgement and consider different approaches when delivering tasks. Assess situations, identify and resolve potential problems, within own levels of competence.
• ensure the care experienced is positive and service user safety is maintained. Treat everyone eg, service users, their relatives, visitors, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values.
• contribute to the care planning process. Understand the principles underlying care planning eg, enabling the service user to reach an optimum level of functioning/ independence/recovery.
• implement care within well-established policies, procedures, protocols, guidelines and established clinical care plans. Organise a range of activities eg, facilitate meaningful activities for individuals or small groups.
• apply knowledge of longer term health conditions eg, Diabetes, Obesity, smoking cessation etc, providing advice and support.
• Undertake the physical aspects of care eg, moving and handling of service users. Use items of equipment in delivering care eg, hoists, wheelchairs etc. (as appropriate to the role), ensuring appropriate instruction on their use has been received.
• assist in dealing with verbal/physical aggression using de-escalation techniques, this may include the need for restraint and/or seclusion (as appropriate to the role)
• attend to the service users personal care needs as required
• participate in a flexible rostering arrangement providing 24-hour/7 day care (as appropriate to the role)

For full details of the role please see the supporting documents attached.

Person Specification

Training

Essential

• Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
• Must be willing/able to undergo job development and training.
• Demonstrate excellent knowledge of service user safety, eg, Prevention & management of violence & aggression, moving and handling, etc.

Qualifications

Essential

• GCSE A-D or grade 3-9 in Maths and English or equivalent.
• Apprenticeship level 3 or equivalent eg, RQF (Regulated Qualification Framework) NVQ level 3 in Health & Social Care or equivalent.
• Or, level 2 qualification with the ability to demonstrate competencies at level 3.
• Care Certificate or required to achieve within 12 weeks of commencement.

Desirable

• Level 4 units in Health & Social Care.
• Experience of the speciality area.
• Willingness to undertake further study towards level 4 qualification.

Special Knowledge/Skills

Essential

• As appropriate to the role:
• Demonstrates excellent customer care skills;
• Enthusiastic, able to work flexibly on a 24hr shift pattern to meet the needs of service users;
• Demonstrates safe decision making skills commensurate with role;
• Excellent communicator;
• Good IT/keyboard skills;
• Diversity/Cultural understanding;
• Knows responsibilities regarding confidentiality and trust;
• Resilience to pressure and exposure to emotional, distressing or hazardous situations eg, verbal aggression, body fluids, etc;
• Non-judgemental, empathetic manner;
• Demonstrates Trust Values;
• Excellent interpersonal skills;
• Good administration and organisational skills;
• Able to use observation skills to identify potential services user, environmental etc. risks and act appropriately;
• Able to fulfil the requirements of the value based induction.

Desirable

• Language skills other than English.
• Experience of supervising/inducting others.

Personal Attributes

Essential

• Responsive attitude and approach.
• Dress appropriately for the environment.
• A current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants who are unable to drive due to a disability).

Physical Attributes

Essential

• A satisfactory sickness record over previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where sickness is related to a disability and/or pregnancy).
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).

Experience

Essential

• In providing personal care and related procedures for those with health/social needs.
• In working in a caring environment at a band 2 or equivalent level of competence.
• In dealing with the public.
• In working as an effective team member.
• Of demonstrating own duties.
• Ability to work effectively, professionally and independently or as part of a multidisciplinary team.
• In demonstrating initiative, decision-making and prioritisation skills.
• Evidence of a commitment to user/carer involvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: South West Yorkshire Partnership NHS Trust

Address: Kendray Hospital, Doncaster Road, Barnsley, S Yorkshire, S70 3RD, United Kingdom

Employer's website: https://www.southwestyorkshire.nhs.uk

Employer contact details

For questions about the job, contact: Mick Oldham, [e-mail], 01226644150

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