Chief UX Design & Research Leader

University of Cambridge; Cambridge; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary with progression

41 days annual leave (incl. bank)

Hybrid pension scheme

Cambens discounts

Job summary

The University of Cambridge’s University Information Services (UIS) invites applications for Head of User Experience Design. You will lead a multidisciplinary team of researchers and designers, champion user-centred design, and shape the UXD strategy across UIS to improve service quality, accessibility and user experience.

In this newly created role, you will embed design thinking, influence senior stakeholders and ensure AI-enabled services are designed responsibly and effectively.

Qualifications

• Significant experience leading and building user-centred design within a large organisation.
• Proven track record of influencing senior stakeholders and driving change.
• Experience embedding user-centred design within product, delivery or technology environments.
• Excellent communication, collaboration and relationship-building skills.
• Experience using research and evidence to improve services and inform decisions.
• Experience applying design approaches to AI-enabled services and understanding opportunities/risks of emerging tech.

Responsibilities

• Lead and develop the User Experience Design function.
• Define and deliver the UXD vision, strategy, standards and practices for UIS.
• Champion user-centred, accessible and inclusive design.
• Advocate for the value of design and influence decision-making through evidence and insight.
• Build strong relationships with stakeholders and multidisciplinary teams.
• Develop organisational capability and maturity in design.
• Ensure research and insight inform strategic, product and service decisions.
• Support the effective design of AI-enabled services and experiences.

Skills

UX leadership

Stakeholder influence

User research

Communication

Evidence-based design

AI-enabled design

Job description

The University of Cambridge’s University Information Services (UIS) invites applications for Head of User Experience Design. You will lead a multidisciplinary team of researchers and designers, champion user-centred design, and shape the UXD strategy across UIS to improve service quality, accessibility and user experience.

In this newly created role, you will embed design thinking, influence senior stakeholders and ensure AI-enabled services are designed responsibly and effectively.