Chief Steward

Belmond Management Limited; London; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in luxury travel is seeking a Chief Steward to elevate guest experiences aboard the British Pullman train. This role is perfect for someone with a passion for hospitality and a flair for leadership. You will be at the forefront of ensuring every detail is perfect, from food and beverage service to guest satisfaction. Join a legacy of luxury and help create unforgettable memories for travelers. If you're ready to take the next step in your career and thrive in a dynamic environment, this opportunity is for you!

Qualifications

• 1-2 years of experience in luxury hospitality roles is essential.
• Strong leadership and customer service skills are required.

Responsibilities

• Lead the onboard team to deliver exceptional service standards.
• Manage inventory stock levels and maintain guest spaces.

Skills

Leadership Skills

Customer Service Skills

Food and Wine Knowledge

Communication Skills

Education

Management Diploma or Degree

Job description

As a Chief Steward at British Pullman, a Belmond Train, you are part of a team responsible for ensuring the delivery of exceptional service standards in all areas of food and beverage, housekeeping, guest satisfaction and team welfare. In this role, you will lead the onboard team with grace, style and charisma to create an outstanding guest experience. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.

Primary Responsibilities Include:

• Ensuring all guest spaces, lounge and train, are set in accordance with the information supplied on function sheets.
• Maintaining a clear channel of communication with the kitchen and all other departments.
• Ensuring that all guests are met on arrival and that their full details are obtained, including dietary needs and special occasions.
• Ensuring that all carriages are set/reset when required and possible, and that the train is left in a presentable condition at all times.
• Connecting and building rapport with guests at every possible opportunity, especially meeting and greeting VIPs and regular guests and going the extra mile for return guests.
• Managing all inventory stock levels relating to the daily operations, ensuring appropriate PAR levels are maintained.

Requirements:

• Applicants must have eligibility to work in the UK.
• 1-2 years’ experience within a similar role, preferably within the luxury hospitality industry.
• Relevant management or field/industry related diploma or degree.
• Excellent leadership skills, with the ability to manage and motivate others.
• Customer service skills and experience in resolving customer issues/complaints.
• Good knowledge and understanding of food and wine.

This is your moment. Apply today!