Chief Operating Officer (COO)

HyperGrowth Recruitment; United Kingdom; Remote; USD 100,000 - 150,000; Full time

Job summary

HyperGrowth Recruitment is seeking a proactive and hands-on COO to drive operations at a fast-growing DTC pet brand. The successful candidate will oversee supply chain and customer service operations, ensuring clarity and accountability within the team. This fully remote position offers a competitive salary and the chance to be part of an impactful company committed to helping shelter dogs in need.

Benefits

Opportunity to earn a stake in the business long term

Chance to work with a rapidly growing company

Qualifications

• 2+ years experience leading operations at a DTC brand doing $10M+ in annual revenue.
• Experience scaling operations from 8 to 9 figures for other Ecom D2B brands.
• A self-starter who thrives in a fast-paced, high-growth environment.

Responsibilities

• Oversee and guide supply chain and customer service managers.
• Drive operational excellence and improve systems and processes.
• Spotting bottlenecks and ensuring team accountability.

Skills

Leadership

Operational Excellence

Strategic Thinking

Cross-functional Management

Education

Experience in DTC operations

Tools

Monday.com

Gorgias

Job description

HyperGrowth Recruitment provided pay range

This range is provided by HyperGrowth Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $150,000.00/yr

Direct message the job poster from HyperGrowth Recruitment

Chief Operating Officer (COO)

Location: Remote, based in the US or UK

Package - Up to $150,000 per annum

We're looking for a proactive, hands-on COO to help scale our fast-growing DTC pet brand. With every purchase we’re helping shelter dogs in need.

As our COO, you'll be the engine behind our operations - spotting bottlenecks before they become problems, making sure our team is aligned, and ensuring the business runs like a machine.

What You'll Do

• Identify and fix fires fast: You're someone who spots issues before they escalate - and solves them immediately.
• Own operations: Oversee and guide our supply chain manager and customer service manager, ensuring they hit their targets and stay focused.
• Ensure team clarity and accountability: Make sure every team member knows their role, responsibilities, and KPIs. You’ll streamline team processes and make sure we stay organized as we grow.
• Keep us on track: Make sure department goals align with company-wide growth targets and that nothing slips through the cracks.
• Drive operational excellence: Improve systems, processes, and internal communication to keep the business running at peak performance.

Who You Are

• 2+ years experience in leading operations at a DTC brand doing $10M+ in annual revenue
• A self-starter who thrives in a fast-paced, high-growth environment
• Obsessed with clarity, systems, and execution
• Calm under pressure with a "get it done" mindset
• Experienced managing remote teams and cross-functional departments

Needed:

• Experience scaling operations from 8 to 9 figures for other Ecom D2B brands

Bonus if you have

• Experience with tools like Monday.com and Gorgias
• Every team knows what they own, what success looks like, and how to hit it
• Operations run without chaos - even in peak season or new launches
• The CEO can focus on growth, product, brand, and vision
• Company hits yearly revenue and profitability targets without burning out

I don’t just want someone who reacts well - I want someone who sees problems coming and solves them before they impact growth.

This includes:

• Fixing weak supply chain links before stockouts happen
• Spotting underperforming team members or agencies early
• Noticing when marketing ops, CS, or product are misaligned

A great COO knows what levers to pull. They don’t drown in dashboards - they own a handful of north-star KPIs and ruthlessly align people, systems, and tools to hit them.

They ask:

• Are CAC and inventory turnover balanced?
• Are we spending too much time on things that don’t move revenue?
• Is each department driving its own OKRs or just busy?

3. Strategic Operator, Not Just a Task Manager

This is the phase where you build your leadership team and transition from doing → managing → leading.

Your COO should:

• Build systems that scale, not just patch holes
• Map out org structure that can grow with the business
• Hold leaders accountable without micromanaging

4. Knows When to Roll Up Sleeves & When to Delegate

From 8 to 9 figures, you're still in the messy middle. You need someone who:

• Can lead a meeting with logistics partners at 9am
• Jump into a CS system to solve a refund crisis at 10am
• And review org structure for Q4 hiring by noon

They need to be ruthlessly efficient and deeply operational—but also know how to scale themselves out over time.

5. Has Done It (Or Helped Do It) Before

I’d only hire someone who’s been inside an 8 or 9-figure brand and:

• Scaled teams (not just managed existing ones)
• Built cross-department accountability
• Handled messy supply chains and optimized margin across ops
• Knows what systems break at each stage of growth - and how to fix them fast

The COO Would Be Responsible For:

• Supply chain & fulfilment
• Cross-functional team structure
• Weekly KPI tracking and reporting
• Spotting & solving friction that limits scale (internally or externally)

We’re not hiring a coordinator. We’re hiring the glue, compass, and pressure relief valve for our entire company.

• Fully remote, ideally based in the US or UK
• Package - $100,000 to $150,000 per annum
• Opportunity to earn a stake in the business long term
• The chance to work with (and build) one of the fastest growing companies in the US!

If this sounds like you then hit apply or email Sam on [e-mail] to find out more!

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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