Chief Information Security Officer

ByteDance; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

ByteDance is seeking an IT operations and risk & governance professional to manage services supporting payment solutions across the group. The role is based onsite in the UK, coordinating with security, finance, and regulatory teams to ensure secure, compliant IT operations for e-money issuance and payment services.

You will lead governance, risk controls, and audits, and work with external providers to ensure performance, security, and regulatory obligations are met.

Qualifications

• Bachelor's degree or equivalent in IT or related field.
• 5+ years in IT operations, infrastructure, or technology risk & control roles.
• Experience in a regulated financial services firm (FCA-regulated preferred).
• Fluency in English and Chinese for cross-stakeholder collaboration.

Responsibilities

• Own IT service management and operations for systems supporting e-money issuance, payment services, safeguarding, customer servicing, finance, and regulatory reporting.
• Implement and maintain IT governance, risk, and control frameworks across infrastructure, access, change, backup/recovery, monitoring, and vulnerability remediation; support governance reporting.
• Partner with Information Security to embed security controls across IAM, privileged access, endpoints, logging, patching, encryption, and backup protection.
• Lead operational resilience, BCP, and DR arrangements, including asset mapping, failover testing, and remediation.
• Oversee change management and systems delivery; manage outsourcing and third-party tech arrangements, monitoring performance, security, and contractual obligations.
• Serve as IT operations contact for audits, regulatory reviews, and major incident escalation; coordinate evidence collection and senior management reporting.

Skills

IT operations

Regulated financial services

Governance reporting

English & Chinese

Information security

Education

Bachelor's degree in IT, CS, InfoSec, Engineering, or related field

Tools

ITIL

ISO 27001

COBIT

CISSP

CISM

CRISC

Job description

Responsibilities

Team Introduction

The Global Payment team of ByteDance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.

Responsibilities:

• Own IT service management and operations for systems supporting e-money issuance, payment services, safeguarding, customer servicing, finance, and regulatory reporting;
• Implement and maintain IT governance, risk, and control frameworks proportionate to the business, covering infrastructure, access, change, backup/recovery, monitoring, and vulnerability remediation; support risk assessments, control attestations, and governance reporting for senior management and committees;
• Partner with Information Security and business stakeholders to embed security controls across IAM, privileged access, endpoints, logging, patching, encryption, and backup protection;
• lead operational resilience, BCP, and DR arrangements, including asset mapping, failover testing, single-point-of-failure identification, and remediation;
• Oversee change management and systems delivery, ensuring all IT changes are assessed, approved, tested, and documented; manage outsourcing and third-party technology arrangements, monitoring service performance, security, control reports, concentration risk, and contractual obligations for critical providers;
• Serve as the key IT operational contact for audits, regulatory reviews, and major incident escalation; coordinate evidence collection, regulatory reporting, and senior management reporting on IT performance and risks; set objectives and performance standards for managed service partners and ensure adequate staffing, skills coverage, and training.

This role will be based onsite at our office and will require a 5-day onsite work arrangement.

Qualifications

Minimum Qualification(s):

• Bachelor's degree in Information Technology, Computer Science, Information Security, Engineering, or a related discipline (or equivalent professional experience);
• 5+ years of relevant experience in IT operations, infrastructure, service management, or technology risk & control roles;
• Experience in a regulated financial services firm — preferably an EMI, payment institution, bank, fintech, or other FCA-regulated environment;
• Experience supporting governance forums, management reporting, and cross-functional remediation programmes;
• Proficient in both English and Chinese to facilitate effective communication and collaboration with Chinese-speaking stakeholders across the business.

Preferred Qualification(s):

• Relevant certifications such as ITIL, ISO 27001, COBIT, CISSP, CISM, CRISC, or cloud platform certifications are preferred.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.