Chief Commercial Officer / Commercial Director (SaaS)

JR United Kingdom; West Midlands Combined Authority; Hybrid; GBP 80,000 - 150,000; Full time

Job summary

A fast-growing SaaS organization is looking for a Chief Commercial Officer to lead and deliver the commercial strategy. This role focuses on stabilizing the UK market while preparing for potential international expansion. The ideal candidate will have extensive commercial leadership experience and the capability to thrive in high-growth environments.

Qualifications

• Deep experience in commercial leadership roles within SaaS businesses.
• Track record of leading customer-facing teams in founder-led businesses.
• Comfortable working in ambiguous, high-growth environments.

Responsibilities

• Develop and execute commercial strategy across sales, account management, and customer success.
• Oversee compliance, billing, and service delivery performance across the portfolio.
• Operate as the day-to-day commercial lead during the transition.

Skills

Commercial leadership

Stakeholder management

Sales strategy

Customer success

Operational efficiency

Job description

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Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Contract & Hiring Info:

• Chief Commercial Officer / Commercial Director (SaaS)
• Hybrid Working (London/ Remote - Flexible)
• Initial contract: 6 months (with possibility to extend to 12 months).
• Interview Process:
• Two-stage process with senior leadership and product stakeholders.
• Start Date: ASAP

Business Context:

• This is a global property management platform, acquired in last year by a fast-growing SaaS organisation.
• Experiencing typical scale-up challenges:
• Hasn't built a mature operating model.
• Immature commercial structure, challenges with billing, compliance, insurance, and account management.
• Several deep dives completed; there's now a strong understanding of existing pain points and opportunities.
• With the current CEO stepping away, there's an opportunity to reshape the business and bring in senior commercial leadership.

Strategic Goals:

• Transition from a founder-led scale-up to a mature, scalable SaaS business.
• Implement strong operational control across customer excellence, sales, and account management.
• Build an end-to-end commercial model that supports both internal delivery and market-facing growth.
• Focus and stabilise the UK market first, as well as efficiency, and growth. Once stable, explore international expansion (France and US markets in early view).

Purpose:

To own and deliver the commercial strategy across all customer-facing functions, professionalise operations, and support the transition to a scale-ready organisation.

Responsibilities:

• Develop and execute commercial strategy across sales, account management, and customer success.
• Structure and manage client delivery, operations, and team accountability.
• Oversee compliance, billing, and service delivery performance across the portfolio.
• Collaborate closely with product leadership to feed in market needs and operational insights.
• Establish performance tracking, forecasting, and team reporting frameworks.
• Operate as the day-to-day commercial lead, while the founder transitions to a full-time product-focused role.
• Support long-term readiness for international expansion, but with a primary focus on stabilising the UK business.

Experience:

• Deep experience in commercial leadership roles within SaaS businesses - ideally growth-stage or scale-up environments.
• Track record of leading customer-facing teams in founder-led businesses.
• Comfortable working in ambiguous, high-growth, non-corporate environments.
• Proven ability to implement structure and process where little exists; across sales, customer success, and operations.
• Highly capable of stakeholder management, including with strong founder personalities.
• Able to "drop into" fast-moving organisations and get traction quickly.
• Based in the UK, with UK market as the immediate priority.

Team Structure:

• Direct reports:
• Head of Sales
• Head of Accounts
• Customer Excellence leads
• Official reporting line is into the product-focused founder.
• Also works closely with internal leadership on future org structure and delivery oversight.