Chief Commercial Officer / Commercial Director (SaaS)

JR United Kingdom; Basildon; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading company in the property management sector seeks a Chief Commercial Officer / Commercial Director to lead their transition from a founder-led structure to a mature SaaS organisation. The role involves strategic development in sales and account management while focusing on stabilising the UK market and preparing for international expansion.

Qualifications

• Deep experience in SaaS commercial leadership.
• Track record leading customer-facing teams.
• Ability to implement structure across operations.

Responsibilities

• Develop and execute commercial strategies across all customer-facing functions.
• Oversee compliance, billing, and service delivery performance.
• Operate as the day-to-day commercial lead.

Skills

Commercial Strategy

Leadership

Stakeholder Management

Sales Operations

Job description

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Chief Commercial Officer / Commercial Director (SaaS), Basildon

Contract & Hiring Info:

• Chief Commercial Officer / Commercial Director (SaaS)
• Hybrid Working (London/Remote - Flexible)
• Initial contract: 6 months (with possibility to extend to 12 months)
• Interview Process: Two-stage process with senior leadership and product stakeholders
• Start Date: ASAP

Business Context:

• This is a global property management platform, acquired last year by a fast-growing SaaS organisation.
• Experiencing typical scale-up challenges such as immature commercial structure, billing, compliance, insurance, and account management issues.
• Several deep dives completed; there's now a strong understanding of existing pain points and opportunities.
• With the current CEO stepping away, there's an opportunity to reshape the business and bring in senior commercial leadership.

Strategic Goals:

• Transition from a founder-led scale-up to a mature, scalable SaaS business.
• Implement operational control across customer excellence, sales, and account management.
• Build an end-to-end commercial model supporting internal delivery and growth.
• Focus on stabilising the UK market first, then explore international expansion into France and the US.

Purpose:

To own and deliver the commercial strategy across all customer-facing functions, professionalise operations, and support the transition to a scale-ready organisation.

Responsibilities:

• Develop and execute commercial strategies across sales, account management, and customer success.
• Structure and manage client delivery, operations, and team accountability.
• Oversee compliance, billing, and service delivery performance.
• Collaborate with product leadership to align market needs and operational insights.
• Establish performance tracking, forecasting, and reporting frameworks.
• Operate as the day-to-day commercial lead, supporting the founder's transition to a product-focused role.
• Support long-term international expansion, with a primary focus on stabilising the UK business.

Experience:

• Deep experience in SaaS commercial leadership, especially in growth-stage or scale-up environments.
• Proven track record leading customer-facing teams in founder-led businesses.
• Comfortable in ambiguous, high-growth, non-corporate environments.
• Ability to implement structure and processes across sales, customer success, and operations.
• Strong stakeholder management skills, including with founder personalities.
• Able to quickly adapt and gain traction in fast-moving organisations.
• Based in the UK, with immediate focus on the UK market.

Team Structure:

• Direct reports include Head of Sales, Head of Accounts, and Customer Excellence leads.
• Reporting line is into the product-focused founder.
• Works closely with internal leadership on future organisational structure and delivery oversight.