Chief Commercial Officer / Commercial Director (SaaS)

JR United Kingdom; Watford; Hybrid; GBP 100,000 - 150,000; Full time

Job summary

A leading SaaS organization seeks a Chief Commercial Officer/Commercial Director based in Watford to oversee the commercial strategy and operations. The role offers a unique opportunity to transition a founder-led company to a scalable business, focusing initially on the UK market while preparing for international expansion.

Qualifications

• Deep experience in SaaS commercial leadership roles.
• Proven ability to implement structure across sales and operations.
• Experience in high-growth, non-corporate environments.

Responsibilities

• Develop and execute commercial strategy across sales and customer success.
• Oversee compliance and service delivery performance.
• Operate as day-to-day commercial lead.

Skills

SaaS commercial leadership

Stakeholder management

Operational structure implementation

Ambiguity handling

Job description

Chief Commercial Officer / Commercial Director (SaaS), Watford, Hertfordshire

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Client:

Location:

Watford, Hertfordshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Contract & Hiring Info:

• Chief Commercial Officer / Commercial Director (SaaS)
• Hybrid Working (London/Remote - Flexible)
• Initial contract: 6 months (with possibility to extend to 12 months).
• Interview Process: Two-stage process with senior leadership and product stakeholders.
• Start Date: ASAP

Business Context:

• This is a global property management platform, acquired last year by a fast-growing SaaS organisation.
• Experiencing typical scale-up challenges, such as immature commercial structure, billing, compliance, insurance, and account management issues.
• Several deep dives completed; there's now a strong understanding of existing pain points and opportunities.
• With the current CEO stepping away, there's an opportunity to reshape the business and bring in senior commercial leadership.

Strategic Goals:

• Transition from a founder-led scale-up to a mature, scalable SaaS business.
• Implement strong operational control across customer excellence, sales, and account management.
• Build an end-to-end commercial model supporting both internal delivery and market-facing growth.
• Focus on stabilising the UK market first, then explore international expansion into France and the US.

Purpose:

To own and deliver the commercial strategy across all customer-facing functions, professionalise operations, and support the transition to a scale-ready organisation.

Responsibilities:

• Develop and execute commercial strategy across sales, account management, and customer success.
• Structure and manage client delivery, operations, and team accountability.
• Oversee compliance, billing, and service delivery performance.
• Collaborate with product leadership to align market needs and operational insights.
• Establish performance tracking, forecasting, and team reporting frameworks.
• Operate as the day-to-day commercial lead, supporting the founder's transition to a product-focused role.
• Support long-term international expansion, with immediate focus on stabilising the UK business.

Experience:

• Deep experience in SaaS commercial leadership roles, preferably in growth or scale-up environments.
• Track record of leading customer-facing teams in founder-led companies.
• Comfortable working in ambiguous, high-growth, non-corporate environments.
• Proven ability to implement structure and processes across sales, customer success, and operations.
• Strong stakeholder management skills, including with founder personalities.
• Able to quickly adapt and gain traction in fast-moving organisations.
• Based in the UK, with immediate focus on the UK market.

Team Structure:

• Direct reports include:
• Head of Sales
• Head of Accounts
• Customer Excellence Leads
• Reporting line is into the product-focused founder, with collaboration on future organisational structure and delivery oversight.