CHAT Advisor

Hoople Ltd; Hereford; On-site; GBP 16,000 - 18,000; Part time

Job summary

Hoople Ltd in Herefordshire is seeking a part-time CHAT Advisor to join a multi-agency team, working 20.5 hours per week to support children and families through early help and family support services. You will handle initial calls, provide practical guidance, assess needs and risks, and coordinate with partner agencies to secure timely interventions.

The role emphasizes safeguarding, relationship-building, and continuous professional development.

Qualifications

• Experienced within Early Help with a proven track record of supporting families.
• Experienced in decision making and formulating Family Help/Early Help plans
• Committed to improving the lives of children and young people, prioritising their safety, wellbeing, and potential.
• Skilled at building positive, collaborative relationships with colleagues, carers, families, and key stakeholders.
• Provides guidance, training, and practical support within early help.
• Dedicated to promoting resilience, emotional wellbeing, and positive outcomes for children.
• Confident in managing cases and making informed, child‑focused decisions.
• Enthusiastic about contributing to a supportive, professional team environment and committed to ongoing professional development.

Responsibilities

• Carry out initial phone calls and offer guidance to families.
• Identify needs and risks and provide practical support.
• Collaborate with partner agencies to identify needs and risks; ensure timely interventions.
• Build positive relationships with children, families and carers to promote welfare.

Skills

Early Help

Family Help Plans

Decision making

Case management

Child welfare

Stakeholder collaboration

Job description

About The Role

Job Title: CHAT Advisor

Hours: 20.5

Salary: HC6 £28,142 - £32,062 (pro rata £15,592 - £17,764) per annum

Contract: Fixed term until August 2028 (Secondment also considered)

Closing date: 13/09/2026

The Role

We are seeking a CHAT Advisor in Herefordshire to work as part of a multi‑agency team, helping to support children and young people who may require Family Help or advice and support. In this role, you will carry out initial phone calls, offer guidance to families, and collaborate with partner agencies to identify needs and risks. You will provide clear, practical support to ensure children are supported, their welfare is promoted, and families receive timely interventions.

You will play a key role in building positive relationships with children, families, and carers, supporting early intervention, and ensuring that every child in Herefordshire has the opportunity to thrive in a safe and nurturing environment. This is your chance to make a meaningful, lasting difference in the lives of vulnerable children and their families.

About You

We are looking for Advisors who are:

• Experienced within Early Help with a proven track record of supporting families.
• Experienced in decision making and formulating Family Help/Early Help plans
• Committed to improving the lives of children and young people, prioritising their safety, wellbeing, and potential.
• Skilled at building positive, collaborative relationships with colleagues, carers, families, and key stakeholders.
• Provides guidance, training, and practical support within early help.
• Dedicated to promoting resilience, emotional wellbeing, and positive outcomes for children.
• Confident in managing cases and making informed, child‑focused decisions.
• Enthusiastic about contributing to a supportive, professional team environment and committed to ongoing professional development.

Why Choose Us?

We’re proud and excited to unveil our new recruitment video, a celebration of Herefordshire’s people, places, and purpose. Set in the heart of England and filled with pride, compassion and possibility, the video brings to life what it means to work somewhere you truly belong.

At Herefordshire Council, every role matters and every person makes a real difference for our communities. We’re a team where people feel valued, supported and empowered to grow together.

Herefordshire is a beautiful, historic county on the Welsh border, one of England’s most rural and unspoilt areas, with vibrant market towns and a strong sense of community.

Our priority is clear: to keep children safe and give them the best start in life. We do this through passionate, dedicated professionals who build strong relationships with children, families, and partners to make a lasting difference.

It’s an exciting time to join us. We’re investing in our people and our relational practice approach, working alongside our improvement partner, Leeds City Council. You’ll be supported by experienced managers, continuous professional development, and a genuine team ethos that values collaboration and care.

If you’re committed to helping children and young people thrive, come and join the journey in Herefordshire - where your work truly matters.

Herefordshire Council Plan

The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire, please see the link below to find out more:

Herefordshire Council Plan 2024-2028

Reasonable Adjustments

If you’re shortlisted for interview and require any reasonable adjustments, our Children & Young People Recruitment Team will be happy to support you.

Creating an inclusive workplace

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council’s values is a commitment to listen to people’s views and needs.

For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.

Commitments, Covenants and Statutory Obligations

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre‑employment checks.