Charter Sales - Account Manager

JR United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Charter Sales Account Manager and play a key role in transforming the air cargo industry. This dynamic position offers the chance to work with an innovative platform, manage key accounts, and provide exceptional customer support. You'll thrive in a fast-paced environment, leveraging your skills to develop relationships and drive growth. With travel opportunities and a collaborative team culture, this role promises not just a job, but a chance to shape the future of air cargo charter through technology and innovation.

Benefits

Competitive salary and bonus scheme

Employee share scheme

Flexible working arrangements

Monthly team activities

Fast-track career progression

Regular travel opportunities

Qualifications

• Experience in air cargo charter or freight sector is preferred.
• Strong sales-oriented approach and interpersonal skills are essential.

Responsibilities

• Manage charter requests for key accounts and ensure a best-in-class experience.
• Provide ongoing support during charter requests and active flights.
• Develop and nurture relationships with new customers and airline operators.

Skills

Account Management

Customer Support

New Business Development

Strong Interpersonal Skills

Problem-Solving Abilities

Attention to Detail

Job description

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At CharterSync, we're transforming global air cargo charter through innovation and technology. As we experience rapid growth, we're seeking a passionate Charter Sales Account Manager to join our dynamic London team. In a short space of time, we have become a trusted partner to several of the world’s leading freight forwarding and logistics companies, and with your help CharterSync’s mission is to ultimately become the world’s leading air cargo charter platform.

The Role

As a Charter Sales Account Manager, you'll be at the forefront of bringing air cargo into the 21st century! This varied position demands quick adaptation and sharp thinking in our fast-paced yet collaborative environment. From day one, you'll enjoy increasing responsibility and travel opportunities.

You'll leverage our multi-award-winning platform to manage new charter requests and flight operations, ensuring lightning-fast responses to cargo enquiries. At CharterSync, we make the complex simple—our platform functions as an experienced co-pilot, offering clients both cutting-edge digital technology and confidence through expert support.

Ideal Candidate

We're looking for someone with:

• Genuine passion for innovation
• Ability to thrive in a fast-paced environment
• Quick-thinking and adaptable mindset
• Collaborative approach to problem-solving
• Desire to transform the air cargo industry
• Competitive salary and bonus scheme
• Employee share scheme
• Flexible working arrangements
• Monthly team activities
• Fast-track career progression
• Regular travel opportunities

Responsibilities

• Account Management – With an exceptional client growth rate, you will be responsible for managing charter requests for key accounts and delivering a best in class customer and supplier experience for forwarders and airlines through our global platform.
• Customer Support - Provide ongoing support both during initial charter request and active flights. We are a 24-hour business and you will need to be prepared to be on-call to support customers and the team whenever required.
• Managing charter flights from request stage through to completion. This will involve negotiating contracts, coordinating flight set ups and handling, load planning and financial reconciliation.
• New Business Development – Through both internal and external leads, you will be expected to develop and nurture strong and lasting relationships with new customers and airline operators.

Personal skills/ experience

• Experience within the air cargo charter or freight sector [Preferable but not essential]
• Keen interest in innovative technology [Essential]
• Strong interpersonal skills and sales-oriented approach to new business development and account management [Essential]
• Highly professional manner with an ability to communicate effectively [Essential]
• Good existing network of contacts within the air cargo charter industry [Preferable but not essential]
• Understanding or experience of flight planning, load planning, flight time limitations and aircraft performance [Preferable]
• Ambitious
• Driven
• Ability to work as part of a collaborative team but also work independently
• Strong interpersonal skills
• Confidence in developing relationships with clients and suppliers
• Persistence and great attention to detail
• Good problem-solving abilities
• Highly organised and capable of managing multiple workstreams at any given time
• Ability to manage client expectations
• Ability to listen to and clearly articulate client feedback
• Interest in aviation and technology
• Interest in or experience in managing others as the team grows

Join CharterSync and help shape the future of air cargo charter in a role that offers challenge, growth, and the excitement of technological innovation!