Charity Shop Shift Lead - Retail Team, Zero Hours

Blue Cross For Pets; Shrewsbury; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Pension scheme with enhanced employer

Free GP access via MetLife

Discounts for charity workers

Wellbeing programs

Job summary

Blue Cross is seeking a Retail Cover Supervisor in Shrewsbury on a zero-hours basis. You will supervise volunteers, assist customers, and help maintain an attractive shop floor to maximise fundraising.

The role emphasises friendly service and community engagement, with hours varying to meet shop needs. The position requires retail experience, comfort supervising volunteers, and a flexible approach to shifts, including weekend and holiday coverage.

Qualifications

• Previous retail experience, including supervising or managing teams.
• Ability to supervise volunteers and support shop operations.
• Comfort working with a variety of customers and pets (dogs welcomed).
• A proactive approach to pricing, donations, and merchandising.

Responsibilities

• Support and supervise volunteers during shifts
• Welcome customers and help create a friendly shopping environment
• Drive Gift Aid sign-ups and process donations
• Price items to maximise fundraising and maintain organised shop floor
• Assist with stock display and shop presentation

Skills

Customer service

Volunteer supervision

Retail experience

Flexibility

Job description

Blue Cross is seeking a Retail Cover Supervisor in Shrewsbury on a zero-hours basis. You will supervise volunteers, assist customers, and help maintain an attractive shop floor to maximise fundraising.

The role emphasises friendly service and community engagement, with hours varying to meet shop needs. The position requires retail experience, comfort supervising volunteers, and a flexible approach to shifts, including weekend and holiday coverage.