Charity Shop Manager - Cheltenham

Blue Cross For Pets; Cheltenham; On-site; GBP 22,000 - 24,000; Full time

Job summary

Join a leading charity dedicated to supporting pets and their families as a Charity Shop Manager in Cheltenham. In this permanent, full-time role, you will manage the shop operations, oversee volunteers, and promote community engagement while driving sales through innovative strategies. Recognized for its supportive work environment, Blue Cross offers an attractive benefits package and a chance to make a real difference.

Benefits

38 to 43 days holiday per year

Pension scheme with enhanced contributions

Life assurance

Unlimited access to employee assistance programme

Physical and mental wellbeing support

Free access to GP

Recognition scheme

Annual volunteer days

Claim for professional fees

Charity worker discounts

Qualifications

• Experience in retail management is essential.
• Ability to build strong external relationships.
• Good IT skills and understanding of finance.

Responsibilities

• Oversee daily operations and manage volunteers.
• Promote shop activities to increase donations.
• Maintain stock quality and effective merchandising.

Skills

Retail management experience

Commercial awareness

Interpersonal skills

IT skills

People management skills

Customer service skills

Job description

Charity Shop Manager - Cheltenham

Application Deadline: 6 July 2025

Department: Fundraising, Comms & Engagement

Employment Type: Permanent - Full Time

Location: Cheltenham

Reporting To: Area Manager

Compensation: £22,394 - £23,962 / year

Description

Contract: Permanent, full time, 35 hours per week over 5 days

Salary: £22,394 - £23,962 per annum

Location: High Street, Cheltenham

Closing date: 6th July 2025
Interview date: We will interview as we receive applications

In the heart of the historic town of Cheltenham, you will find a vibrant charity shop which is well loved and supported by its local community. We're looking for a Shop Manager to take this shop by storm and continue our mission of supporting pets and their families.

More about the role

Working with the Assistant Manager, you will recruit, train and support our incredibly loyal volunteers to ensure our shop runs smoothly and efficiently. You must be confident in promoting and showcasing what we do to increase the amount of people who are able to volunteer with us or donate stock.

You will be providing oversight on day to day activities, supporting with visual merchandising and planning strategies to increase stock quality and quantity to enable us to grow our business.

As a Shop Manager, we need you to use your experience in retail management to make this store thrive in the community it sits in. Ideally you will be a local person with great connections and ideas in how best to sell and engage with our customers.

Your great organisation skills along with an eye for attention to detail will guarantee smooth operations, allowing your team to come together and provide quality customer service.
Our Cheltenham shop is open Monday to Saturday from 09:00 till 17:00. Your normal working pattern may change each week, subject to the needs of the business.

About you

Essential qualifications, skills, and experience:

• Retail management experience
• Commercial awareness to deliver sales
• Excellent interpersonal skills and the ability to build strong external relationships.
• Good IT skills and a basic understanding of finance
• Good people management skills
• Excellent customer service skills

It would also be great if you had:

• Full driving licence
• Experience of working with volunteers
• Experience of fundraising

How to apply

Click the apply button below and complete the online application process before the closing date. Applications will be reviewed as we receive them and interviews arranged accordingly. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today.

At Blue Cross, we’re dedicated to providing you with a supportive and rewarding working environment where you feel valued throughout your career with us.

Our generous benefits package includes:

• 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
• Pension scheme with enhanced employer contribution
• Life assurance
• Unlimited access to an employee assistance programme
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife
• Recognition scheme
• Annual volunteer days
• Claim for professional fees
• Charity worker discounts across a variety of retailers.

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.