Chaperone Technician

Manchester Arndale; Leicester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company van

Tools provided

Tablet & phone provided

Annual leave 25 days

Overtime opportunities

Uniform & PPE

Job summary

OCS UK & Ireland is recruiting Chaperone Technicians to join our Technical Services team, supporting the EOS contract. This is a mobile role combining chaperone and escorting duties with general building maintenance across government sites. You will travel across your region, taking part in the contract’s callout rota.

You will escort contractors and authorised personnel, undertake planned and reactive maintenance, and ensure safety, compliance, and high maintenance standards on-site.

Qualifications

• Experience in building maintenance or general handyperson roles.
• Skills in carpentry, plumbing, painting and decorating, masonry, locksmith work or ceiling grids.
• Knowledge of workplace health and safety practices.
• Ability to follow safety documentation and safe systems of work.

Responsibilities

• Carry out chaperone and escorting duties across designated sites.
• Escort contractors and authorised personnel while they complete work within secure environments and report remedial works.
• Plan, inspect and complete repairs and preventative maintenance.
• Respond to breakdowns and reactive maintenance requirements promptly.
• Complete delegated reactive work orders and planned preventive maintenance within budgets and SLAs.
• Undertake basic general building-fabric maintenance repairs.
• Provide general handyman services as required.
• Support wider maintenance team with other facilities-related work.
• Ensure safe working systems are in place before starting each activity.
• Maintain site standards and safety in all tasks.
• Coordinate with subcontractors, cleaning teams and security colleagues.

Skills

Carpentry

Plumbing

Painting & decorating

Masonry repairs

Locksmith work

Ceiling grids

General handyperson

Health & safety

Independent working

IT skills

Driving licence

UK work rights

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

OCS is recruiting Chaperone Technicians to join our Technical Services team supporting the EOS contract.

This is a mobile role combining chaperone and escorting responsibilities with general building-fabric maintenance across designated government sites.

You will escort contractors and other authorised personnel while they are working on site, as well as undertaking planned and reactive maintenance. You will help ensure that sites remain safe, compliant and maintained to a high standard.

The role will require travel across your designated region, and you will also participate in the contract’s callout rota.

Key Responsibilities

• Carry out chaperone and escorting duties across designated sites.
• Escort contractors and authorised personnel while they complete work within secure environments and report remedial works to the engineers and supervisors
• Plan, inspect and complete repairs and preventative maintenance.
• Respond to breakdowns and reactive maintenance requirements promptly.
• Complete delegated reactive work orders and planned preventative maintenance within agreed budgets, quality standards and contractual SLAs and KPIs.
• Undertake basic general building-fabric and maintenance repairs.
• Complete basic carpentry, plumbing, painting and decorating, masonry, locksmith and ceiling-grid or tile repairs where required
• Provide general handyman services, including relevant L8 duties.
• Support and assist the wider maintenance team (supervisor and engineers) with other facilities-related work when required.
• Ensure an appropriate safe system of work is in place before starting each activity.
• Make sure all work is completed safely and that sites are maintained to the required standards.
• Liaise with subcontractors, cleaning teams and security colleagues to support the effective management of each site.
• Maintain accurate records and update work orders using the provided tablet and systems.
• Support out of hours work where required (with relevant notice)

About You

To be successful in this role, you will need:

• Previous experience within building maintenance, fabric maintenance or a general handyperson role.
• Practical skills in areas such as basic carpentry, plumbing, painting and decorating, masonry repairs, locksmith work and ceiling grids or tiles.
• A good understanding of workplace health and safety.
• Experience following and contributing to safety documentation and safe systems of work.
• The ability to work independently and manage a mobile workload.
• Good communication skills and the confidence to work with clients, contractors, security teams and other site personnel.
• Basic IT skills, including familiarity with Microsoft Excel and other Microsoft products.
• A current, valid UK driving licence.
• The right to work in the UK.

An offer of employment will be subject to successfully obtaining the enhanced security clearance required for this contract.

What We Offer

• Company van and tools provided.
• Tablet and mobile phone provided.
• Paid business travel, subject to a deduction of 30 minutes each way.
• Contract-specific overtime opportunities.
• Uniform and personal protective equipment provided.
• Training and upskilling opportunities.
• 25 days’ annual leave.
• Discounts, rewards and wellbeing resources through the HAPI app.
• Refer-a-friend rewards of up to £500.
• Access to CHROMA, our colleague-led diversity and inclusion community.
• Access to internal Mental Health First Aiders.
• Immediate access to Opportunity, our internal learning and development platform.
• Career-development opportunities within a growing organisation.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.