Channel Performance & Support Analyst - Supply Chain

Marks and Spencer; City Of London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

20% colleague discount across M&S

Discretionary bonus schemes

Defined Contribution Pension

Life Assurance

Training & development programs

Job summary

Marks & Spencer is seeking a Channel Performance & Support Analyst within our Supply Chain Planning team in the United Kingdom. The role focuses on aligning stock flow with commercial trading objectives and acting as the central communication point across Retail, E-Commerce, and Distribution Operations to ensure timely stock movement messages and impact on the sales plan.

The role involves analysing large data sets, collaborating with Forecasting & Inventory teams to improve Demand

Qualifications

• Must be a number-oriented analyst with strong mathematical skills and a commercial approach.
• Proficiency with extracting, structuring, and analysing large data sets (Data Bricks, Hadoop, Beam; SQL, Python, Excel).
• Experience applying continuous improvement frameworks and approaches.

Responsibilities

• Optimise Forecasting & Inventory performance and improve DWA.
• Monitor store performance and identify opportunities to enhance trade.
• Coordinate backstage stock control with stores, retail ops, and space teams.
• Investigate sales and stock flow queries and perform root cause analysis.
• Manage actions in the critical path for store openings and renewals with BU alignment.

Skills

Numerical skills

Mathematical skills

Commercial focus

Data-driven

Tools

Data Bricks

Hadoop

Beam

SQL

Python

Excel

PowerPoint

Job description

Summary

Do you have a passion for Retail and love using Data to find solutions? Then we have an opportunity for a Channel Performance & Support Analyst to join our Supply Chain Planning which might be of interest! This role plays a meaningful role in aligning our stock flow strategy with commercial trading objectives. It acts as the central communication point between our Retail Teams, E-Commerce Trading & Operations, and Distribution Operations to ensure that clear, consistent, and timely messages are shared in relation to stock movement, availability, and that impact on our sales plan.

All the details

By utilising data and insights, to challenge and collaborate with our Forecasting and Inventory (F&I) teams to improve Demand Weighted Availability (DWA) performance. It requires a comprehensive overview of the business to balance both channel-specific and Business Unit (BU) priorities are aligned to enable strategic decision-making across both Retail and E-Commerce.

We are looking for someone who is commercially focused, data driven analyst with a strong numerical skillset and a genuine passion for retail and supply chain planning. They will be confident working with large and complex data sets, using a range of analytical tools to identify trends, exceptions, and opportunities that drive performance. A solid understanding of demand forecasting, inventory planning methodologies, and end to end supply chain processes is essential, alongside experience applying continuous improvement approaches to improve outcomes. Success in the role also depends on strong communication and interpersonal skills, with the ability to collaborate effectively, influence decisions, and align priorities across Retail, E Commerce, and Operational teams.

What you'll do

Your key accountabilities will include

• Optimising Forecasting & Inventory performance by addressing forecast accuracy, stock placement, enhancing DWA, reducing operating costs, and improving inventory turns through continuous improvement plans
• Monitor store performance against similar stores/grades/formats to find opportunities for improving trade
• Coordinate the control of backstage stock with stores, retail operations, and space teams to minimise the operational impact on stores and maximise the stock available to our customers
• Investigate sales and stock flow queries for the wider team, conducting root cause analysis and gaining consensus on actions to minimise unproductive backstage stocks
• Manage actions within the critical path action plan for the Supply Chain & Logistics contribution to new store openings and renewal stores, collaborating closely with BU's to ensure we optimise availability in these stores

Who you are

Your skills and experience will include

• Number orientated analyst with strong mathematical skills with a commercial approach and a strong interest in retail Store and Supply Chain Planning
• Proficiency with tools for extracting, structuring, and analysing large data sets i.e. Data Bricks, Hadoop, Beam, SQL, Python, XLS, PPT with an awareness of data trends and exceptions
• Experience using various tools and techniques to collate and interpret feedback from different data sources and an understanding of Continuous Improvement frameworks and approaches
• Knowledge of statistical forecasting systems and techniques, and how to apply them for strategic and tactical outcomes
• Understanding of inventory planning standard methodologies, sales forecasting, and supply chain processes.
• Strong interpersonal skills, with the ability to listen, take feedback onboard, influence outcomes, and collaborate with a wide range of key partners to achieve positive business results

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen!

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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