Channel Orchestration Manager

GB16 (FCRS = GB016) Novartis Pharmaceuticals UK Ltd.; Greater London; Hybrid; GBP 48,000 - 89,000; Full time

Benefits offered by this job

Company vehicle or car allowance

Insurance plans

Retirement plans

Wellbeing resources

Flexible and hybrid working options

Parental leave

Job summary

Novartis Pharmaceuticals UK Ltd. in the United Kingdom is seeking a Channel Orchestration Manager to lead omnichannel strategy development and execution, align channels with business priorities, and ensure compliant, integrated customer experiences across touchpoints.

You will monitor channel performance, define KPIs, collaborate with internal teams and external partners, and drive improvements through best practices while operating in a hybrid work environment.

Qualifications

• Bachelor's degree in Business, Marketing, Digital Communications, Life Sciences, or a related field.
• Experience in omnichannel marketing, digital engagement, customer experience, or channel management.
• Strong analytical skills to define and interpret performance metrics.
• Experience managing multiple channels and external agency relationships.
• Knowledge of compliance in regulated environments.
• Excellent stakeholder management and cross-functional collaboration.
• Strong project management and organizational capabilities.
• Fluent written and verbal English.

Responsibilities

• Develop and execute omnichannel strategies and tactical plans aligned with business priorities.
• Manage the operational delivery of all customer engagement channels, ensuring compliance with company policies and regulatory requirements.
• Establish performance baselines, define channel KPIs, and implement continuous improvement initiatives.
• Monitor and analyze channel performance, providing actionable insights and recommendations.
• Partner with internal stakeholders and external vendors to enhance channel capabilities and effectiveness.
• Coordinate resources across functions to ensure channels are integrated, optimized, and aligned with business goals.
• Drive adoption of best practices and operating standards across all customer engagement channels.
• Support brand strategy execution through effective channel orchestration and performance management.

Skills

Omnichannel marketing

Digital engagement

Customer experience

Channel management

Analytical skills

Stakeholder management

Project management

Communication in English

Education

Bachelor's degree in Business, Marketing, Digital Communications, Life Sciences, or related field

Job description

Salary Range: £47,740.00 - £88,660.00

Job Description Summary

#LI-hybrid At Novartis, we are committed to transforming healthcare through innovation, collaboration, and a customer-centric approach. As a Channel Orchestration Manager, you will lead the development and execution of omnichannel strategies that enhance customer engagement, optimize channel effectiveness, and support business objectives. You will ensure all channels operate within compliance standards, deliver measurable impact, and work seamlessly together to provide a consistent customer experience.

Key Responsibilities

• Develop and execute omnichannel strategies and tactical plans aligned with business priorities.
• Manage the operational delivery of all customer engagement channels, ensuring compliance with company policies and regulatory requirements.
• Establish performance baselines, define channel KPIs, and implement continuous improvement initiatives.
• Monitor and analyze channel performance, providing actionable insights and recommendations.
• Partner with internal stakeholders and external vendors to enhance channel capabilities and effectiveness.
• Coordinate resources across functions to ensure channels are integrated, optimized, and aligned with business goals.
• Drive adoption of best practices and operating standards across all customer engagement channels.
• Support brand strategy execution through effective channel orchestration and performance management.

Essential Requirements

• Bachelor's degree in Business, Marketing, Digital Communications, Life Sciences, or a related field.
• Proven experience in omnichannel marketing, digital engagement, customer experience, or channel management.
• Strong analytical skills with the ability to define, track, and interpret performance metrics.
• Experience managing multiple communication channels and external agency or vendor relationships.
• Solid understanding of compliance requirements within highly regulated environments.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong project management and organizational capabilities.
• Fluent written and verbal communication skills in English.

Desirable Requirements

• Experience within the pharmaceutical, healthcare, or life sciences industry.
• Knowledge of omnichannel platforms, CRM systems, analytics tools, and marketing technologies.
• Experience driving digital transformation and customer engagement initiatives.

Why Novartis?

Our purpose is to reimagine medicine to improve and extend people's lives. Joining Novartis means becoming part of a global organization where innovation, inclusion, and collaboration drive meaningful impact for patients worldwide.

Benefits & Rewards

At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen.

Expected Annual Base Salary Range for role: 47,740.00 - 68,200.00 - 88,660.00 GBP Annual The base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.

In addition to your base salary, you may be eligible for a performance-based bonus depending on certain performance parameters.

The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs.

In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave.

You may be eligible for a company vehicle or a car allowance in accordance with the applicable local Novartis policies and guidelines.

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochure to learn more about our global total rewards offering: https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.