Channel Manager

Domestic & General; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Health Cash Plan

Instant discounts

Salary Finance Loans

Electric vehicle leasing

Long service awards

Free protection plan

Job summary

Domestic & General is seeking a commercially focused Channel Manager to drive performance across allocated channels from our Wimbledon-based hybrid site. This 12-month fixed-term role focuses on turning insights into action, delivering growth and hitting KPIs across business operations.

You will lead channel performance, coordinate with Operations, Marketing and Client Account Management, and develop robust business cases to support informed decision-making and continuous improvement.

Qualifications

• Strong commercial awareness with ability to use data to identify trends, risks and growth opportunities.
• Ability to analyse performance and translate findings into recommendations and action plans.
• Ability to influence stakeholders across functions.
• Ability to manage competing priorities.
• Experience delivering change initiatives from discovery to post-implementation review.
• Develop robust business cases and exercise sound judgement.
• Clear and confident communication with stakeholders at all levels.
• Promote accountability and continuous improvement.

Responsibilities

• Lead the commercial performance of allocated channels.
• Act as primary Head Office contact for designated operational teams.
• Build and manage relationships across Operations, Marketing and Client Account Management.
• Analyse performance to identify trends, risks and opportunities.
• Create action plans to improve performance and deliver against commercial objectives.
• Support forecasting, budgeting and performance-tracking activity through accurate analysis.
• Deliver commercial change initiatives, including pre-launch testing, deployment, post-implementation review and ongoing refinement.
• Identify and implement continuous improvement activity that enhances efficiency, commercial performance and customer outcomes.
• Coach and support colleagues across the wider Commercial Delivery team.

Skills

Commercial awareness

Data analysis

Stakeholder management

Change management

Business case development

Communication

Collaboration

Job description

Channel Manager

Contract Type: 12-month fixed term
Location: Hybrid - Wimbledon

Make a commercial impact across our customer channels.

We’re looking for a commercially focused Channel Manager to drive performance across allocated channels and Domestic & General sales routes. You’ll work closely with operational teams and stakeholders across the business, turning insight into action, resolving challenges and identifying opportunities for sustainable growth.

As a key Head Office contact for your operational areas, you’ll help deliver business objectives, budget targets and operational KPIs. From implementing change initiatives to analysing performance and refining propositions, you’ll play an important role in improving commercial results and customer outcomes.

About You

To be successful in this role, you will be able to:

• Demonstrate strong commercial awareness and use data to identify trends, risks and growth opportunities.
• Analyse operational and commercial performance, translating your findings into clear recommendations and action plans.
• Build effective relationships and influence stakeholders across operational and corporate functions.
• Manage competing priorities while maintaining focus on business objectives and customer outcomes.
• Deliver change initiatives through discovery, testing, deployment and post-implementation review.
• Develop robust business cases and use sound judgement to address complex commercial challenges.
• Communicate clearly and confidently with stakeholders at different levels of the organisation.
• Promote accountability, collaboration, continuous improvement and operational excellence.

The Role

• Lead the commercial performance of allocated channels and routes to market, contributing to Group objectives and budget targets.
• Act as the primary Head Office contact for designated operational teams, ensuring effective communication and timely issue resolution.
• Build and manage relationships across Operations, Marketing, Client Account Management and wider business functions.
• Analyse performance to identify trends, risks and opportunities, producing recommendations that support informed decision-making.
• Create and maintain action plans that improve performance and deliver against commercial objectives.
• Support forecasting, budgeting and performance-tracking activity through accurate analysis and commercial insight.
• Deliver commercial change initiatives, including pre-launch testing, deployment, post-implementation review and ongoing refinement.
• Ensure operational teams have access to appropriate propositions, schemes and commercial opportunities.
• Identify and implement continuous improvement activity that enhances efficiency, commercial performance and customer outcomes.
• Coach and support colleagues across the wider Commercial Delivery team, encouraging collaborative working and strong commercial leadership.

Working for us, works for you

• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.