Change & Release Manager

TerraQuest Solutions Ltd; Birmingham; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension

Life Assurance

Employee Assistance Programme

Additional annual leave purchase

Job summary

TerraQuest Solutions Ltd in Birmingham is seeking a Change and Release Manager to join our Service Management team within an ITIL framework. You will deliver end to end release and change management across the business, including the Planning Portal and external services, with daily liaison to delivery teams.

You’ll operate in a hybrid working model, attending the Birmingham office 2 days per week, and work to ensure faster, safer, more predictable releases while maintaining governance and

Qualifications

• Experience in change and release management within ITIL environments.
• Hands-on release management with agile governance.
• Experience delivering changes for web services.
• Cross-functional collaboration skills.
• ITIL knowledge and certifications desirable.

Responsibilities

• Lead end-to-end release and change management across the business.
• Act as daily contact for release management with delivery teams.
• Manage release risk and issues.
• Coordinate governance and CAB meetings.
• Create release calendars and release notes.
• Support faster, safer releases through process improvements.

Skills

Change & Release Mgmt

DevOps familiarity

Agile / Scrum

Stakeholder management

ITSM tool experience

Tools

ADO

React

JavaScript

SQL

C#

Azure Tools

Job description

TerraQuest

Role: Change and Release Manager

Location: Birmingham, in line with our Agile Working Policy. You will need to be able to work from our Birmingham office 2 days per week/office to be attended as often as business needs require.

Salary: Competitive

Who we are...

TerraQuest Solutions Ltd is an award-winning and market-leading specialist provider of planning, land, property, and business solutions. We are an established and trusted organisation that is renowned for its expertise in providing innovative and cost-effective solutions to both public and private sectors. Our team delivers bespoke, flexible, and efficient services through a process-orientated delivery structure. We pride ourselves on strong customer relationships evidenced by the high proportion of referrals and repeat business.

Why work with us…

We are a Living Wage Foundation accredited employer, committed to supporting the well-being and development of all our people. With competitive salaries, enhanced Family Friendly policies; a fabulous suite of benefits (including: Pension; Life Assurance; Employee Assistance Programme; option to buy additional annual leave in addition to 25 days plus Bank Holidays); true flexibility with our Agile Working approach, and superb training and development opportunities, we really care about our team!

What we need...

Due to a period of sustained growth, we are looking to recruit a Change and Release Manager to join our Service Management Team.

Based in the company’s Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL framework and be responsible for managing and leading on change and release activities across the business. The Change and Release Manager will be responsible for assisting the Service Managers with delivering change to internal and external web services including the award-winning Planning Portal and Northern Ireland planning service.

What you will be doing…

• Responsible for the delivery of end-to-end release and change management applying structured methodology and lead change and release management activities across the business.
• Acting as the daily point of contact for release management across delivery teams, leading the release by setting direction and priorities and resolving conflicts
• Manage Release risk acting as a focal point for issues.
• Stakeholder management across technical and operational stakeholders regarding change and release management
• Continues improvement:

Recommending and implementing process improvements to the current methodologies used

Leading post‑release retrospectives.

• Recommending and implementing process improvements
• Work across technical teams to review and implement methodology changes based on infrastructure updates
• Help the organization move toward faster, safer, more predictable releases

• Coordinate across teams to identify and track contents of releases, ensuring that all quality requirements for the release are met and preparing release notes for Service Managers
• Manage implementation planning across teams ensuring that preparation, delivery and communication activities are carried out in accordance with the plan
• Creating release calendars and coordinating with product, QA, and operations.
• Managing release scope and ensuring teams don’t overload a release.
• Facilitating go/no‑go meetings.
• Communicating timelines and expectations across department
• Run release retrospectives and deliver continual improvements to the release capability
• Liaising with stakeholders and teams for governance and coordination of work
• Run and manage Change meetings and CABs across the business
• Plan and implement bringing all changes across the business into the Change Management process.

What we are looking for…

The ideal candidate will have the following:

Essential Criteria

• Change and Release Management experience
• DevOps background familiarity
• Hands on experience
• Experience working as a release or change manager in an agile development environment, preferably Scrum, delivering change and release management in a fast changing environment with appropriate levels of governance
• Cross team management to lead the delivery of releases
• Experience of digital service delivery
• Experience of continuous delivery
• Experience of working with an ITSM tool
• Strong customer service approach and team player

Desirable Criteria

• Technical experience in development, testing or configuration management
• Experience of Service Management Tools
• ITIL experience and qualifications
• Experience of working with the following:
  • ADO
  • React
  • JavaScript
  • SQL
  • C Sharp
  • Azure Tools