Change, Release & Environment Manager
Pennon Water Services
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Benefits offered by this job
Job summary
Pennon Water Services (trading as Source for Business) is seeking an experienced Change, Release & Environment Manager to own release planning, environment management and service transition across the Nexus Transformation Programme.
You will operate within SAFe Agile, coordinating with technical teams, suppliers and senior stakeholders to deliver controlled deployments, stable environments and successful live transitions.
Qualifications
- Proven experience managing releases, deployments and cutovers within large-scale transformation programmes.
- Experience creating and executing detailed Cutover Run Books.
- Strong Release Management and Environment Management expertise.
- Hands-on experience with Azure DevOps, Jira, Xray or similar DevOps toolsets.
- Experience managing environment contention across multiple teams and workstreams.
- Knowledge of ITIL Service Transition, Hypercare and Early Life Support models.
- Strong understanding of SAFe Agile and working within Agile delivery frameworks.
- Excellent stakeholder management skills with the ability to influence technical teams, suppliers and senior stakeholders.
- Strong organisational skills with the ability to manage competing priorities in a fast-paced programme environment.
- Experience within Utilities or other regulated industries would be advantageous.
Responsibilities
- Coordinate the end-to-end release life-cycle, ensuring deployments are planned, scheduled and delivered in line with programme milestones.
- Develop and manage detailed Cutover Run Books, overseeing activities required for system releases and data transitions.
- Manage the availability, allocation and stability of non-production environments, including SIT and UAT.
- Act as the key point of contact for environment planning, access and conflict resolution across delivery teams.
- Maintain a clear and auditable release process using tools such as Azure DevOps, Jira and Xray.
- Work closely with testing teams to ensure environments are appropriately configured and refreshed for planned test cycles.
- Create and maintain a central change and release schedule, ensuring risks, dependencies and constraints are effectively managed.
- Support Service Transition activities, including Hypercare and Early Life Support (ELS).
- Participate in PI Planning and Agile ceremonies to identify release risks, environment dependencies and delivery impacts.
- Facilitate Go/No-Go readiness assessments and support governance forums with release decision-making.
- Collaborate with third-party suppliers, programme teams and business stakeholders to ensure successful deployment outcomes.
Skills
Tools
Job description
Powered by Water, Driven by Purpose
A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 businesses accounts across the UK. With a commitment to helping our customers lower their water use and save money, our team provide expert advice on water efficiency, leakage, and contingency.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
Location: Bournemouth
Contract: 9 month contract
We're supporting Pennon Water Services on the delivery of the Nexus Transformation Programme, a major business and technology transformation focused on modernising Billing and CRM platforms.
We are looking for an experienced Change, Release & Environment Manager to take ownership of release planning, environment management and service transition activities across this complex programme. Working within a SAFe Agile delivery framework, you'll play a critical role in ensuring releases are delivered in a controlled and predictable manner, environments remain stable, and the transition into live operation is successful.
This is an excellent opportunity for a release and environment management professional who thrives in large-scale transformation programmes and is confident working across technical teams, third-party suppliers and senior stakeholders.
- Coordinate the end-to-end release life-cycle, ensuring deployments are planned, scheduled and delivered in line with programme milestones.
- Develop and manage detailed Cutover Run Books, overseeing activities required for system releases and data transitions.
- Manage the availability, allocation and stability of non-production environments, including SIT and UAT.
- Act as the key point of contact for environment planning, access and conflict resolution across delivery teams.
- Maintain a clear and auditable release process using tools such as Azure DevOps, Jira and Xray.
- Work closely with testing teams to ensure environments are appropriately configured and refreshed for planned test cycles.
- Create and maintain a central change and release schedule, ensuring risks, dependencies and constraints are effectively managed.
- Support Service Transition activities, including Hypercare and Early Life Support (ELS).
- Participate in PI Planning and Agile ceremonies to identify release risks, environment dependencies and delivery impacts.
- Facilitate Go/No-Go readiness assessments and support governance forums with release decision-making.
- Collaborate with third-party suppliers, programme teams and business stakeholders to ensure successful deployment outcomes.
- Proven experience managing releases, deployments and cutovers within large-scale transformation programmes.
- Experience creating and executing detailed Cutover Run Books.
- Strong Release Management and Environment Management expertise.
- Hands‑on experience with Azure DevOps, Jira, Xray or similar DevOps toolsets.
- Experience managing environment contention across multiple teams and workstreams.
- Knowledge of ITIL Service Transition, Hypercare and Early Life Support models.
- Strong understanding of SAFe Agile and working within Agile delivery frameworks.
- Excellent stakeholder management skills with the ability to influence technical teams, suppliers and senior stakeholders.
- Strong organisational skills with the ability to manage competing priorities in a fast‑paced programme environment.
- Experience within Utilities or other regulated industries would be advantageous.
- The opportunity to play a key role in a major Billing and CRM transformation programme.
- A high-profile position working alongside senior programme leadership, architects and delivery partners.
- Exposure to a complex enterprise-scale SAFe Agile environment.
- The chance to shape release, cutover and environment management processes that are critical to programme success.
- Hybrid working with a blend of remote and onsite collaboration.
If you're an experienced Change, Release & Environment Manager looking to make an impact on a large-scale transformation programme, we'd love to hear from you.
At Pennon Water Services, we believe in rewarding our people for their hard work and dedication. As our
- Competitive Salary – Based on experience and skills
- Bonus Scheme – Rewarding your performance
- Pension Scheme – Helping you plan for your future
- Healthcare Benefits – Access to employee assistance programs
- Professional Development – Support for career growth with training opportunities
- Employee Discounts – On various products and services
- Generous Annual Leave – Take time to recharge with our holiday entitlement
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the on-boarding process.
Be yourself, we like it that way.
Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
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