Change Manager

Capgemini; Horsell; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Disability Confident Employer (Level 2

Job summary

Capgemini UK is seeking a Change Manager to apply a predictive mindset to change and prevent disruptions. You will own service delivery during shifts, drive first-time change success, and escalate issues to protect service quality.

In this hybrid role, you will work with the UKCC leadership, coordinate CAB meetings, ensure RFCs are entered correctly, and maintain client/regulatory controls. ITIL experience and ServiceNow knowledge are essential.

Qualifications

• ITIL certification is preferred and useful for managing changes.
• Strong knowledge of Service Management Framework for IT infrastructure.
• Excellent interpersonal and communication skills are required.
• Self-starter with good judgement and the ability to work with teams.
• Familiarity with ServiceNow for change management processes.

Responsibilities

• Drive actions that increase changes implemented correctly on first attempt.
• Understand and mitigate change implementation risk.
• Ensure changes are managed within agreed timescales with the requester.
• Escalate changes damaging service quality.
• Ensure changes comply with client and regulatory controls.
• Enter requested changes (RFC) accurately in Change Control System.
• Organize Change Advisory Board (CAB) meetings with timely papers.
• Review and communicate progress and outcomes of changes to relevant parties.

Skills

ITIL certification

Service management

Interpersonal skills

Communication skills

Self-starter

Team collaboration

Judgement

Tools

ServiceNow

Job description

About the job you’re consideringHere we have a great opportunity to join our team as a Change Manager! As Change manager, you will ensure predictive mindset is applied in change to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate with stakeholders and our extensive high-profile client network to forecast future needs, address capacity constraints, and enhance performance through change managementHybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).Your roleAs an integral part of the UKCC leadership team, you will take ownership of service delivery during your shift and provide clear direction, support and escalation for the team. You will be empowered to:Drive actions that increase the percentage of changes that are implemented correctly first time.Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt.Ensure that all changes are managed as planned within the timescales agreed with the change requester.Escalate any changes which are damaging the quality of the service.Ensure all changes comply with client and customer/regulatory controls.Ensure agreed Request for Change (RFC) are entered correctly in the Change Control System.Organize Change Advisory Board Meetings (CAB), ensure agenda and papers are issued to participants in good time.Review, monitor and communicate the progress and outcome of changes to all relevant parties.You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.Your skills and experienceExpect major part of experience in IT Infrastructure, with emphasis on operational management.Clear commitment to Service Management Framework approach to IT Infrastructure management essential. Previous experience strongly desirable.ITIL certification.Have Interpersonal and Communication skills.A self-starter.Possess good judgement.Work well with teams.Knowledge of the use of Service now.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearance and pre-employment checksTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance .To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real – what does it mean for you?Flexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Shared energyYou’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.Why should you consider Capgemini?Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com