Change Manager

BSI-Group; Hemel Hempstead; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working hours

Health insurance

Life insurance

Pension plan with company contribution

Car allowance

Income protection

Paid maternity leave

Paid paternity leave

Paid parental leave

Adoption leave

Compassionate leave

Paid bereavement leave

Learning and development opportunities

27 days annual leave

Job summary

BSI is seeking an experienced Change Manager to lead change activities across the Labs Digitalisation Programme, including LIMS deployment and Simulated Testing, while supporting the RED Labs initiative. The role requires hands-on delivery, strong stakeholder engagement, and close collaboration with lab and technical teams from the Hemel Hempstead site.

You will be based in our Hemel Hempstead office at least two days per week, building relationships, running workshops, and ensuring smooth

Qualifications

• Proven experience delivering business change within complex transformation programmes.
• Experience with LIMS/ERP or other enterprise systems implementations.
• Strong stakeholder management, communication and facilitation skills.
• Experience in change communications, training and adoption activities.
• Technical background in lab, manufacturing or regulated environments is advantageous.

Responsibilities

• Develop and deliver the change management strategy and plan for LIMS and Simulated Testing deployment.
• Support change activity for RED Labs Programme including people, process and ways-of-working impacts.
• Conduct stakeholder mapping, change impact assessments and readiness activities across Lab functions.
• Lead workshops and engagement activities with lab and technical teams.
• Identify and manage resistance and readiness risks; lead training needs analysis.
• Coordinate change communications and go-live messaging across teams.
• Ensure QA and operational requirements are considered in change planning.
• Track readiness and adoption metrics for programme leads and stakeholders.

Skills

Change management

Stakeholder management

Training needs analysis

Facilitation

Communication

Project delivery

Education

Prosci ADKAR/APMG Change Management Practitioner

Job description

BSI is looking for an experienced Change Manager to play a key role in delivering two major transformation programmes across our Labs business. You'll primarily support the Labs Digitalisation Programme, leading change activity around the implementation of LIMS and Simulated Testing, while also supporting the RED Labs Programme and the transition to a new facility supporting the Radio Equipment Directive. This is a hands‑on role where you'll work closely with lab and technical teams to prepare them for new systems, processes and ways of working. Building strong relationships and maintaining a visible presence with the teams will be key, so you'll be based in our Hemel Hempstead office a minimum of two days per week to support workshops, stakeholder sessions and on‑site engagement.

Responsibilities

• Develop and deliver the change management strategy and plan for the LIMS and Simulated Testing deployment.
• Support change activity for the RED Labs Programme, including people, process and ways‑of‑working impacts.
• Conduct stakeholder mapping, change impact assessments and readiness activities across Lab functions.
• Build strong relationships with Lab Managers, Engineers, Quality, Logistics, Health & Safety and other technical stakeholders.
• Lead workshops, drop‑ins, floor talks, lunch & learns and other engagement activities.
• Identify and manage change resistance and readiness risks.
• Lead training needs analysis and develop practical training materials and role‑based resources.
• Partner with the Product Owner and LabVantage vendor to support end‑user training and adoption.
• Coordinate change communications, FAQs and go‑live messaging across affected teams.
• Ensure Quality Assurance and operational requirements are considered throughout change planning.
• Track and report change readiness and adoption, providing insights to Programme Leads and key stakeholders.
• Act as a key link between the programme and lab teams, ensuring frontline feedback is understood and incorporated into delivery.

Requirements and Qualifications

• Proven experience delivering business change within complex transformation programmes.
• A formal Change Management qualification such as Prosci ADKAR, APMG Change Management Practitioner or equivalent.
• Experience supporting a LIMS, ERP or other complex enterprise system implementation.
• Strong stakeholder management, communication and facilitation skills, with the ability to engage both senior stakeholders and frontline teams.
• Experience developing and delivering change communications, training and adoption activities.
• Experience within a laboratory, manufacturing, regulated or similarly complex operational environment would be beneficial.
• A technical or scientific background/experience would be a significant advantage, such as laboratory sciences, engineering or another regulated technical environment, enabling you to engage credibly with scientific and technical teams.
• Exposure to ISO 17025 would be advantageous.

Benefits and Perks

• an independent and varied job in an international environment
• flexible working hours
• ongoing training and development
• 27-days annual leave
• paid sick leave
• bank holidays
• health insurance
• life insurance
• pension plan with company contribution
• car allowance (dependent on role)
• income protection
• paid maternity leave
• paid paternity leave
• paid parental leave
• adoption leave
• compassionate leave
• paid bereavement leave
• learning and development opportunities

About BSI

Do you believe the world deserves excellence? We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in. Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we're truly impartial, and home to the ultimate mark of trust, the Kitemark. Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company. If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, D&I Policy BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive., BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.