Change Manager

HCLTech; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

HCLTech is seeking an experienced patch management professional to coordinate Windows Server and VMware patching across engineering and operations teams. You will oversee patch delivery, create schedules and change tickets, and drive compliance reporting while collaborating with audit teams.

The role emphasizes governance, interlock meetings, tooling support (ServiceNow), and engagement with stakeholders to optimize patch status and incident response.

Qualifications

• Minimum 5 years of patch management experience.
• Experience with patch management processes, vulnerability management concepts, and related tooling.
• Collaborates with infrastructure functions, leads interlocks, gathers requirements, and produces senior management and audit documentation.
• Good understanding of Windows Server and VMware operating systems; hands-on knowledge is a plus.
• Understanding of cloud-hosted compute environments.
• Strong Excel skills and data analysis.
• Experience with Agile and Jira.
• Basic AI skills, including Gemini or Copilot, beneficial.

Responsibilities

• Coordinate Windows Server and VMware patch management activities with engineering teams, operations teams, vendors, application owners and server owners.
• Governance and oversight of timely operating system patch delivery.
• Create and manage patching schedules/slots.
• Create and manage change tickets and follow up on approvals.
• Coordinate remediation of gaps in Windows and VMaaS patch compliance reporting.
• Support central patch management with governance of patch ageing estate.
• Manage weekly DB/vendor interlock meetings for patching and approvals.
• Provide support for patch management tooling (ServiceNow).
• Act as contact for internal/external audits and regulators on patching queries and status.
• Maintain operating procedure documentation for patch management with stakeholders.
• Interface with Major Incident Management for critical patch deployments.

Skills

Patch management

Windows Server

VMware

Governance

Stakeholder engagement

Excel data analysis

Jira

Agile methodology

AI tools (Gemini or Copilot)

Tools

ServiceNow

Job description

1. Coordinate Windows Server and VMware patch management activities, including engagement with Windows and VMaaS engineering teams, Operations teams (including vendors), application owners and server owners to support a smooth end-to-end patching pipeline.

2. Providing governance and oversight of timely operating system patch delivery.

3. Creation and management of patching schedules / slots.

4. Creation and management of change tickets and following up on required approvals.

5. Coordinating the remediation of gaps or shortcomings in Windows and VMaaS patch compliance reporting.

6. Supporting central patch management teams with governance of the patch ageing estate by coordinating with ITAOs, application owners and server owners to resolve scheduling issues and improve overall patch compliance.

7. Managing weekly DB/vendor interlock meetings for Windows & VMaaS patching, supporting approvals for patching-related change requests and progressing Windows & VMaaS escalations.

8. Perform a support role for patch management tooling, including ServiceNow.

9. Act as a key contact for internal audit, external audit and regulators on Windows & VMaaS patching queries, and respond to ITAO, business area and audit queries relating to patch status, scheduling and technology-specific matters.

10. Maintain the key operating procedure documentation for Windows and VMaaS patch management in collaboration with key process delivery stakeholders.

11. Interfacing with Major Incident Management teams for critical, out of band, patch deployments.

Years of exp: Min 5 years

1. Experience of patch management processes, vulnerability management concepts and related tooling.

2. Experience collaborating with infrastructure functions, including leading interlocks, gathering requirements, facilitating workshops with key stakeholders, and producing senior management and audit documentation for projects and ongoing operations.

3. A good understanding of Windows Server and VMware operating systems; hands-on working knowledge would be an advantage.

4. A good understanding of cloud-hosted compute environments.

5. Strong Excel skills and the ability to perform data analysis.

6. Experience of Agile methodology and using Jira.

7. Basic AI skills, including experience with tools such as Gemini or Copilot, would be beneficial.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.