Change Manager

Birmingham City University; Birmingham; Hybrid; GBP 52,000 - 61,000; Full time

Benefits offered by this job

Generous leave

Hybrid working

Pension

Wellbeing support and staff benefits

Job summary

Birmingham City University is seeking an experienced Change Manager to join the Change and Improvement Team to drive strategic change across the institution, including enhancements to the Student Record System.

You will plan, manage and embed the people side of change, supporting adoption strategies and working with senior stakeholders to create the conditions for successful change. This role focuses on complex programmes and organisational transformation.

Qualifications

• Significant experience delivering change within complex programmes and projects.
• Experience developing and embedding change management frameworks, methodologies, standards or toolkits.
• Strong stakeholder engagement and influencing skills.
• Experience working with senior leaders and governance groups.
• Experience assessing change impacts, organisational readiness, adoption risks and change capacity.
• Excellent communication, facilitation and relationship-building skills.

Responsibilities

• Lead and coordinate change management activity across a portfolio of projects and programmes.
• Conduct change impact assessments and identify organisational risks, dependencies and opportunities.
• Develop and deliver stakeholder engagement, communication and change adoption plans.
• Monitor organisational readiness and support leaders in managing change effectively.
• Identify and address resistance to change, enabling successful adoption and benefits realisation.
• Build and maintain an understanding of the overall pattern and workload of change across the University.
• Assess organisational change capacity and advise senior leaders on risks, priorities and emerging concerns.
• Develop and promote change management methodologies, standards, tools and best practices.
• Coach and support project teams, managers and leaders in applying change management principles.
• Support benefits realisation activities and ensure change outcomes are embedded and sustained.
• Contribute to the ongoing development of the University's change management capability and maturity.

Skills

Change management

Stakeholder engagement

Leadership

Communication

Project coordination

Education

Change management certification (CMI/ACMP/PROSCI)

Job description

Department Change and Improvement Team Location Joseph Priestley Building Salary £52,462 to £60,842per annum Permanent Post Type Full Time Release Date 28 September 2026 Closing Date 23.59 hours BST on Monday 19 October 2026 Reference C626003

About Birmingham City University

At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world‑class research, and fostering a collaborative and supportive working environment for our staff.

Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.

Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.

By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.

Role Summary

At Birmingham City University, we are transforming how we work, deliver services and support our students. As part of this ambition, we are seeking an experienced and motivated Change Manager to join our Change and Improvement Team and play a pivotal role in delivering strategic change across the institution. This is an exciting opportunity to work on some of the University's most significant transformation initiatives, including improvements to our Student Record System.

As Change Manager, you will work across projects and initiatives to ensure the people side of change is effectively planned, managed and embedded. You will support project and programme teams in understanding the impact of change, developing effective adoption strategies and ensuring that colleagues are equipped to embrace new ways of working. Working closely with senior stakeholders, you will provide expert advice, challenge where required and help create the conditions for successful change.

Projects may range from major technology-enabled transformation, service redesign, and other strategic initiatives that affect colleagues and students across the University.

A key element of the role will be developing and promoting a consistent approach to change management across the University, as well as maintaining oversight of the overall pattern and impact of change activity to help inform decision-making and prioritisation.

Key Responsibilities

• Lead and coordinate change management activity across a portfolio of projects and programmes.
• Conduct change impact assessments and identify organisational risks, dependencies and opportunities.
• Develop and deliver stakeholder engagement, communication and change adoption plans.
• Monitor organisational readiness and support leaders in managing change effectively.
• Identify and address resistance to change, enabling successful adoption and benefits realisation.
• Build and maintain an understanding of the overall pattern and workload of change across the University.
• Assess organisational change capacity and advise senior leaders on risks, priorities and emerging concerns.
• Develop and promote change management methodologies, standards, tools and best practices.
• Coach and support project teams, managers and leaders in applying change management principles.
• Support benefits realisation activities and ensure change outcomes are embedded and sustained.
• Contribute to the ongoing development of the University's change management capability and maturity.

We are looking for an experienced change professional who can operate confidently within a complex organisational environment and who is passionate about supporting people through change. You will be able to demonstrate:

• Significant experience delivering change within complex programmes and projects.
• Experience developing and embedding change management frameworks, methodologies, standards or toolkits.
• Strong stakeholder engagement and influencing skills.
• Experience working with senior leaders and governance groups.
• Experience assessing change impacts, organisational readiness, adoption risks and change capacity
• Excellent communication, facilitation and relationship-building skills.
• A collaborative and pragmatic approach to problem solving.
• The ability to manage multiple priorities whilst maintaining a strategic perspective.
• Certification in Change Management – CMI, ACMP, PROSCI, etc.
• Built and maintained a picture of the overall pattern and workload of change across an organisation and advising senior management of concerns and issues.
• Demonstrable experience of embedding change management approaches / frameworks across an organisation.

Further Information

You will work on institution-wide programmes that directly support student success, organisational effectiveness and delivery of the University's Strategic Plan. No two projects are the same, and you will have the opportunity to influence change at every level of the organisation, from operational teams through to Executive Group and senior leadership.

If you are excited by the opportunity to help shape the future of the Change and Improvement Team, we would love to hear from you.

For an informal discussion about the role, please contact Simon Baker, Head of Change and Improvement Team,at [e-mail].

Interviews for this role will take place on 2nd November 2026.

• Work–life balance – Generous leave and hybrid working (role dependent).
• Career development – Opportunities to grow, develop and progress your career.
• Reward and wellbeing – Competitive pay, pension, wellbeing support and staff benefits.
• Inclusive culture – A supportive, diverse environment where everyone belongs.

This role may be eligible for sponsorship under the Skilled Worker visa route, subject to meeting the relevant criteria. For further information, please visit: https://www.gov.uk/skilled-worker-visa