Change Lead - Global Retail Technology Programme

Primark; Reading; Hybrid; GBP 101,000 - 166,000; Full time

Job summary

Primark is seeking an experienced Change Lead to drive the Global Retail Technology Programme's change agenda for a major POS transformation. Hybrid work with Reading or Dublin, contract role.

You will lead end-to-end change delivery, develop communications and stakeholder engagement, conduct readiness assessments, and drive adoption across markets and functions, partnering with external implementation partners.

Qualifications

• Proven experience as Change Manager/Lead on a large retail technology transformation.
• Experience with POS implementations/upgrades or similar store technology programmes.
• End-to-end change delivery across multi-market programmes.
• Retail industry experience is essential.
• Experience working with third-party vendors and implementation partners.

Responsibilities

• Lead end-to-end change delivery across a global retail technology programme.
• Develop and execute change, communications and stakeholder engagement strategies.
• Conduct change impact and business readiness assessments.
• Drive user adoption and organisational readiness through deployment and go-live.
• Managing change risks, resistance and adoption challenges.
• Partner with senior stakeholders across Retail Operations, Technology, Finance, Learning & Development and Customer Services.
• Work closely with external implementation partners throughout the programme lifecycle.

Skills

Change management

POS upgrades

Stakeholder engagement

Retail domain

Global programme

Job description

Change Lead - Global Retail Technology Programme (Contract)

Duration: Initial 6 Months

Location: Reading or Dublin (Hybrid basis)

Job Type: Inside IR35 Day Rate

We\'re looking for an experienced Change Lead to lead business change activities for a major global Point of Sale (POS) transformation programme.

This is an exciting opportunity for someone who has successfully delivered change on a large-scale POS implementation, upgrade, or similar retail technology transformation, driving adoption across multiple markets and business functions.

What you\'ll be doing

• Leading end-to-end change delivery across a global retail technology programme
• Developing and executing change, communications and stakeholder engagement strategies
• Conducting change impact and business readiness assessments
• Driving user adoption and organisational readiness through deployment and go-live
• Managing change risks, resistance and adoption challenges
• Partnering with senior stakeholders across Retail Operations, Technology, Finance, Learning & Development and Customer Services
• Working closely with external implementation partners throughout the programme lifecycle

What we\'re looking for

• Proven experience as a Change Manager or Change Lead on a large retail technology transformation
• Strong background delivering change for POS implementations/upgrades or similar store technology programmes
• Demonstrable end-to-end change management delivery experience
• Retail industry experience is essential
• Experience managing change across multiple business functions and stakeholder groups
• Strong communications, engagement and business readiness expertise
• Experience working with third-party vendors and implementation partners
• Multi-market or global programme experience highly desirable
• Change Management certification (Prosci, APMG or similar) preferred

This is a fantastic opportunity to play a key role in a high-profile global transformation, helping shape the future retail experience across stores and markets.