Change Delivery Manager - Aftersales

Techtronic Industries EMEA; Maidenhead; On-site; GBP 75,000 - 110,000; Full time

Job summary

Techtronic Industries (TTI) is seeking a strategic Delivery Manager / Senior Business Partner to align technology delivery with business priorities in Maidenhead. You will own the delivery roadmap, translate demand into programs, and partner with senior stakeholders to realise measurable value.

You will lead a high‑calibre team and coordinate cross‑functional delivery across analysts, project managers, and third parties, driving continuous improvement in delivery practices.

Qualifications

• Strong commercial and business acumen
• Excellent stakeholder management, influencing and executive communication skills
• Strong portfolio planning, prioritisation and roadmap management capability
• Ability to balance business priorities, delivery capacity and technical constraints
• Strong coordination and orchestration skills across complex delivery environments
• Proven people leadership, coaching and mentoring capability

Responsibilities

• Own and maintain the business area's delivery roadmap, aligning priorities with delivery capacity and tech guardrails.
• Translate demand into a sequenced programme of projects and continuous improvement initiatives.
• Lead quarterly planning, manage dependencies and resources across teams.
• Coordinate delivery across Business Analysts, Project Managers, technical teams and third parties.
• Provide transparent reporting on delivery performance, risks, issues and trade-offs.
• Drive communication of technology change and project delivery to stakeholders and wider business.

Skills

Commercial acumen

Stakeholder management

Portfolio planning

Roadmap management

Delivery orchestration

People leadership

Job description

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI's powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.

The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

KEY RESPONSIBILITIES:

Strategic Alignment & Business Partnership

Act as the primary business partner for assigned business functions, building strong relationships with Business Process Owners (BPOs), Central Key Users and senior stakeholders.

Develop a deep understanding of business priorities, objectives and challenges, translating these into technology opportunities and delivery roadmaps.

Shape, challenge and prioritise business demand to ensure investment is aligned to strategic objectives and delivers measurable value.

Ensure initiatives are supported by robust business cases with clearly defined benefits and accountable business owners, and work with stakeholders to track, validate and report benefit realisation through regular governance and management forums.

Provide delivery, capacity and technology insight to support planning, prioritisation and investment decisions.

Champion the voice of the business within Technology whilst ensuring alignment to enterprise standards and cross-functional objectives.

Delivery Planning & Execution

Own and maintain the business area's delivery roadmap, ensuring alignment between business priorities, delivery capacity and technical guardrails.

Translate demand into a sequenced, achievable programme of projects and continuous improvement initiatives.

Lead quarterly planning activities and maintain visibility of priorities, dependencies, risks and resource requirements.

Coordinate delivery across Business Analysts, Project Managers, technical teams and third-party partners to ensure successful execution.

Manage cross-project dependencies, resource conflicts and competing priorities, working collaboratively across business and technology teams.

Provide transparent reporting on delivery performance, progress, risks, issues and delivery trade-offs.

Drive communication of technology change and project delivery to BPOs, Key Users, senior stakeholders and the wider business community.

Team Leadership & Continuous Improvement

Lead, coach and develop a high-performing team, creating an environment of accountability, collaboration and continuous improvement.

Manage recruitment, onboarding, performance and career development activities.

Drive improvements in delivery practices, planning effectiveness and cross-functional ways of working.

Contribute to the ongoing development and maturity of business partnering and delivery management capabilities.

WHAT YOU'LL NEED:

Core Capabilities

• Strong commercial and business acumen
• Excellent stakeholder management, influencing and executive communication skills
• Strong portfolio planning, prioritisation and roadmap management capability
• Ability to balance business priorities, delivery capacity and technical constraints
• Strong coordination and orchestration skills across complex delivery environments
• Proven people leadership, coaching and mentoring capability

Experience

• Experience translating business strategy into executable delivery roadmaps and plans
• Strong experience in resource planning, capacity management and dependency management
• Proven experience delivering complex business and technology change initiatives
• Experience of process engineering, business process design and continuous improvement, including the optimisation of people, process, data and technology capabilities
• Experience managing multiple concurrent initiatives across business and technology domains
• Experience working within matrix organisations and influencing without direct authority
• Experience leading teams and facilitating senior stakeholder governance forums

Technology & Application Experience

• Strong understanding of After Sales technology and service processes, including product and warranty registration, repairs and servicing, claims, quotations and post-sale customer interactions
• Experience delivering change in bespoke service execution platforms, inclu