Change & Delivery Business Analyst
OneAdvanced Limited
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Benefits offered by this job
Job summary
OneAdvanced is seeking a Change and Delivery Business Analyst to join our Professional Services team in the UK. You will bridge clients and delivery teams, understand current ways of working, and shape future processes to ensure real business outcomes.
You will run workshops, interviews and user stories to capture requirements, map processes, and document risks and benefits. A hybrid role with occasional travel to offices and client sites.
Qualifications
- Experience as a business analyst or in a change role.
- Strong analytical thinking and ability to challenge assumptions.
- Great communication skills and stakeholder trust-building.
- Hands-on experience gathering requirements via workshops, interviews, and user stories.
- Comfort with process mapping tools such as Visio or BPMN.
- Understanding of Agile, Waterfall and hybrid delivery; familiar with ITIL and governance.
- Experience across sectors or regulated environments.
- Experience with digital transformation (cloud, Microsoft 365) and tools like ServiceNow or Azure DevOps; change management qualifications (Prosci/APMG) preferred.
Responsibilities
- Bridge between clients and delivery teams; understand current operations and shape future state.
- Run workshops and interviews to capture clear, well-documented requirements.
- Ask the right questions to differentiate needs from wants and document value.
- Map current and future processes so all stakeholders see changes clearly.
- Maintain requirements, risks and issues documentation from start to finish.
- Collaborate with architects, engineers and project teams to design practical solutions.
- Plan change management activities, including communication and training support.
- Keep clients and internal teams aligned with regular progress and risk updates.
Skills
Tools
Job description
At OneAdvanced, we build software that helps organisations across legal, health and care, education and the public sector work smarter. Our Professional Services team turns that software into real change for our clients, and we’re looking for a Change and Delivery Business Analyst to join them.
You’ll be the bridge between our clients and our delivery teams. You’ll get to know how a client works today, shape what good looks like tomorrow, and make sure we solve the real problem rather than the one first assumed.
This is a hybrid role with occasional travel to our offices and client sites, which may sometimes include an overnight stay.
You’ll help clients understand what they truly need, then work with our teams to deliver it and help people embrace the change.
- Work with clients to understand how their business runs today and where they want it to go
- Run workshops and interviews to capture clear, well-documented requirements
- Ask the right questions to separate what a client wants from what their business actually needs
- Map current and future processes so everyone can see the change clearly
- Keep requirements, risks and issues documented and up to date from start to finish
- Work alongside architects, engineers and project teams to design practical solutions that fit the client’s goals
- Spot where change will land hardest and plan how to support people through it, including communication and training
- Keep clients and internal teams aligned with regular, honest updates on progress and risks
You’ll bring a sharp analytical mind and the confidence to guide clients through change.
- Experience as a business analyst or in a change role, ideally within professional services or consulting
- Strong analytical and critical thinking skills, with the confidence to challenge assumptions
- Great communication skills and the ability to build trust with everyone from end users to senior leaders
- Hands-on experience gathering requirements through workshops, interviews and user stories
- Confidence with process mapping tools such as Visio or BPMN
- A solid understanding of Agile, Waterfall and hybrid delivery, plus familiarity with ITIL and project governance
- Experience across different sectors or regulated environments
- Ideally, experience of digital transformation such as cloud migration or Microsoft 365, tools like ServiceNow or Azure DevOps, or a change management qualification such as Prosci or APMG
Please note, applicants must have the legal right to work in the UK at the time of application.
Wellbeing that means something
- 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
- Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
- 24/7 Employee Assistance Programme for confidential support
- Private medical insurance for everyone, no medical-history exclusions
Financial benefits that have your back
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
- Income protection: up to 75% salary for 5 years if you ever need it
- Pension with 5% matched company contributions
- Life assurance worth 4x your salary from day one
- Free financial planning session with the option to engage in more tailored financial coaching.
Grow your career with us
- SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
- Access to external training and apprenticeships
Making a Difference
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:
- ULEV car scheme with 1,000+ models
- Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover, Health Assessment, Gym Membership
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.
We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
Join us and become part of a team that’s powering the world of work and making a real difference.
Learn more at www.oneadvanced.com
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