Change & Delivery Business Analyst

OneAdvanced; York; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

OneAdvanced is looking for a confident and proactive Change & Delivery Business Analyst to join their Professional Services team in a hybrid role. Your responsibilities will include managing stakeholder expectations, gathering business requirements, and facilitating process changes to deliver transformative solutions for clients. The role offers opportunities for personal growth, a supportive environment, and competitive benefits.

Benefits

26 days of annual leave

Employee Assistance Programme

Pension Scheme

Performance Bonus

Development Programmes

Qualifications

• Experience in business analysis or change roles within professional services.
• Proficiency in process modelling and mapping tools.
• Solid understanding of Agile, Waterfall, or Hybrid methodologies.

Responsibilities

• Gather and document business and functional requirements.
• Create clear visualisations of current and future workflows.
• Support the design and delivery of practical solutions.

Skills

Analytical skills

Interpersonal skills

Communication skills

Requirements elicitation

Process modeling

Change delivery methodologies

Education

Business analysis certification

Change management certification

Tools

BPMN

Visio

Job description

Role Introduction

OneAdvanced empowers businesses through innovation, helping customers capture opportunities and transform effectively. Join an engaging, dynamic team to help us deliver meaningful and transformative initiatives for our client.

We’re seeking a confident, proactive and client-focused Change & Delivery Business Analyst to join our growing Professional Services team. In this hybrid role, you will act as the key liaison between clients and delivery teams, ensuring that business needs are clearly understood, properly documented and effectively translated into technical and operational solutions.This role goes beyond gathering requirements. You will be instrumental in defining the "as-is" and "to-be" business states, ensuring outcomes align with strategic goals rather than assumed solutions. Working across multiple stakeholders, you will be pivotal in facilitating process change, supporting implementation and enabling successful transformation delivery.

The role will involve occasional travel to OneAdvanced and client sites which may require overnight stays.

What You Will Do

Requirements Gathering & Analysis

• Collaborate with clients to deeply understand current business processes and desired future states.
• Elicit, validate and document business and functional requirements using appropriate methodologies.
• Challenge assumptions to distinguish between client “wants” and underlying business “needs.”

Process Mapping & Documentation

• Create clear visualisations of current and future workflows using industry-standard modelling tools (e.g. BPMN).
• Create and maintain comprehensive and accessible documentation (Business Requirements, traceability, risks and issue logs) throughout the change lifecycle.

Solution Design & Implementation

• Support the design and delivery of practical solutions in collaboration with architects, engineers and delivery teams.
• Ensure solutions are technically feasible and aligned with business goals and delivery constraints.

Stakeholder Management

• Build strong relationships across client and internal stakeholder groups including business users, product owners, project managers and technical teams.
• Manage expectations through clear, consistent communication and alignment of scope and objectives.

Change Management

• Identify change impacts, risks and resistance areas; develop mitigation plans to support adoption.
• Partner with change managers to design effective communication, training, and support strategies.

Communication & Reporting

• Provide regular progress updates and clear reporting on requirement status, change impacts, and delivery risks.
• Act as a key communicator between business and technical teams, ensuring clarity and alignment at all stages.

What You Will Have

Essential

• Strong analytical and critical thinking skills.
• Demonstrable experience in business analysis or change roles within professional services or consulting environments.
• Excellent interpersonal and communication skills, able to influence and engage a variety of audiences.
• Skilled in requirements elicitation techniques (e.g. workshops, interviews, user stories).
• Proficiency in process modelling and mapping tools (e.g. Visio, BPMN).
• Solid understanding of change delivery methodologies (Agile, Waterfall, Hybrid).
• Familiarity with ITIL processes and project governance frameworks.
• Business acumen across multiple sectors/regulatory environments.

Desirable

• Experience with digital transformation or IT change programmes (e.g. Cloud migration, M365 implementations).
• Knowledge of tools like ServiceNow, Azure DevOps or equivalent platforms.
• Change Management certification (e.g. Prosci, APMG) is an advantage.
• Previous experience working in a managed services or multi-client environment.

What We Do For You

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme– Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme– Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent– Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of workand, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here