Change Analyst - NHS

Experis - ManpowerGroup; Greater London; Hybrid; GBP 72,000 - 94,000; Full time

Job summary

Experis - ManpowerGroup is seeking a Change Analyst to support NHS digital transformation from concept to go-live and benefits realisation. The role is hybrid in London, contracted until March 2027, paying £450 per day inside IR35.

You will engage with clinical and operational teams, map processes, support prototype design, testing and training, and help ensure adoption of new patient-facing digital services across the Trust.

Qualifications

• Experience delivering business change in NHS environments.
• Experience supporting the adoption of digital technology.
• Strong stakeholder engagement and communication skills.
• Ability to map current and future processes and identify improvements.
• Experience with user testing and go-live activities.

Responsibilities

• Lead change activity from concept through implementation and benefits realisation.
• Work with clinical, operational and digital stakeholders to define requirements and readiness.
• Map current and future processes to identify opportunities for improvement.
• Support prototype design and future ways of working.
• Coordinate and support user acceptance testing and user testing.
• Develop change and implementation plans for adoption.
• Support training, communications and stakeholder engagement.
• Provide go-live support to users and clinical teams.
• Identify risks, issues, dependencies and barriers to adoption.
• Ensure governance requirements are documented and progressed for approval.
• Monitor delivery against baseline metrics and benefits realisation measures.
• Produce progress updates and benefits reporting for stakeholders.
• Help ensure new digital solutions deliver improvements to patient and staff experience.

Skills

NHS change experience

Stakeholder engagement

Process mapping

Change management methodologies

UAT & testing

Digital transformation

Job description

Change Analyst - NHS

Location: London
Contract: Until March 2027
Rate/Salary: £450 per day (inside of IR35)
Working Pattern: Hybrid

About the Role:

Our client is a leading consultancy supporting a large NHS Trust with a range of transformation digital programmes. They are looking for an experienced Change Analyst to join the team and support the successful delivery, implementation and adoption of a portfolio of patient-facing digital services.
This is an exciting opportunity to work at the heart of NHS digital transformation, helping clinical teams and patients successfully adopt new technologies and ways of working.
The role will focus on understanding the impact of digital change across the Trust, engaging with stakeholders and clinical services, and supporting solutions from initial concept through to implementation, go-live and benefits realisation.

The Digital Portfolio

The role will support a diverse portfolio of patient-facing digital solutions, including:

• Personal Health Records and Patient Engagement Platforms
• Telephony and switchboard services
• Personalised Care and Support Planning
• Virtual health and remote monitoring services
• Patient communications, messaging and PROMs platforms
• Online and virtual consultation platforms
• The NHS App
• Other emerging patient-facing digital technologies

Key Responsibilities

As Change Analyst, you will:

• Lead and support change activity from concept through to implementation and benefits realisation
• Work closely with clinical, operational and digital stakeholders to understand requirements, impacts and readiness for change
• Undertake current state and future state process mapping to identify opportunities for improvement
• Support the design and development of prototypes and future ways of working
• Coordinate and support user acceptance testing and user testing
• Develop change and implementation plans to support successful adoption
• Support training, communications and stakeholder engagement activities
• Provide floor-walking and go-live support to users and clinical teams
• Identify and manage risks, issues, dependencies and barriers to adoption
• Ensure appropriate governance requirements are identified, documented and progressed for approval
• Monitor delivery against,baseline metrics and benefits realisation measures
• Produce progress updates and benefits realisation reporting for relevant stakeholders
• Help ensure that new digital solutions deliver the intended improvements to patient and staff experience

About You

We are looking for a Change Analyst with experience of delivering change within a NHS environment.
You will ideally have:

• Proven experience working in a business change or change analysis role in a NHS environment (Essential)
• Experience supporting the implementation and adoption of digital technology
• Strong stakeholder engagement and communication skills
• Experience working with clinical and/or operational teams
• Experience of process mapping and business process improvement
• Experience supporting user testing, implementation and go-live activities
• An understanding of change management methodologies and approaches
• Experience working with third-party suppliers and technology providers
• The ability to analyse business requirements and translate them into practical change activities
• Experience working with KPIs, baseline measures and benefits realisation
• Strong organisational skills and the ability to manage multiple workstreams and stakeholders

NHS Experience in a Change role is essential due to the nature of the projects.