Certification and Training Coordinator

Disney Cruise Line - The Walt Disney Company; Greater London; Hybrid; Confidential; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

Dental care

Free park entry

Disney discounts

Parental leave

Employee Resource Groups

Job summary

Disney Cruise Line in London (Hammersmith) is hiring a Certification & Training Coordinator to maintain accurate certification and medical records for Officers and Crew, ensuring maritime regulatory compliance.

The role combines admin support, data entry, and liaison with Bahamas authorities, with a four-day office pattern and one remote day, on a fixed-term contract to Sep 2027.

Qualifications

• Experience managing administrative processes and maintaining records in a professional environment.
• Strong written and verbal communication for local and international coordination.
• Proficiency with MS Office, SharePoint, and HR systems.
• Attention to detail with accurate follow-through on tasks.
• Ability to adapt, be proactive, and manage changing priorities.
• Maintain confidentiality with diplomacy and integrity.
• Ability to work independently with limited supervision.

Responsibilities

• Provide critical administrative support to ensure shipboard personnel maintain accurate safety, certification, medical, and training records.
• Perform accurate data entry of all STCW Safety Certification for Officers and Crew.
• Enter and maintain all national seafarer medical records for Marine and Engineering Officers and Crew.
• Support shipboard teams by tracking Bahamas Maritime Authority Endorsement applications for Marine and Engineering Officers’ Certificates of Competency.
• Process training-related forms.
• Reconcile training-related costs charged to the Disney Cruise Line UK Office CTA card and resolve vendor queries.
• Process discharge certificates requiring endorsement by The Bahamas Maritime Authority and/or Bahamian High Commission.
• Submit shoreside assignment requests for training or CoC Revalidation.
• Manage the application and tracking process for Bahamian Seaman’s Books.
• Assist the HR Director with travel arrangements and expense accounts.

Skills

Administrative experience

Excellent communication

Attention to detail

Prioritization and flexibility

Discretion and integrity

Independent with collaboration

Learns new systems

MS Office & HR systems

Tools

Excel

Word

PowerPoint

SharePoint

HR systems

Job description

At Disney Cruise Line, our Cast, Crew and Officers bring the magic of Disney to life for families around the world, creating unforgettable experiences onboard our ships and at our island destinations. Behind every sailing is a dedicated team committed to keeping our operations safe, compliant, and running smoothly.

Join Disney Signature Experiences and become part of a collaborative, international team dedicated to supporting the safe and compliant operation of Disney Cruise Line. As a Certification & Training Coordinator, you will play a key role in maintaining accurate certification and medical records for Officers and Crew, ensuring compliance with maritime regulatory requirements. Working closely with colleagues in London and Celebration, Florida, you will contribute to operational excellence through your attention to detail, strong organizational skills, and commitment to supporting unforgettable experiences for our guests and crew.

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home. This role is offered on a fixed-term contract till end of September 2027.

What You Will Do

In this role, you will provide critical administrative support to ensure that all shipboard personnel maintain accurate safety, certification, medical, and training records in line with maritime and company standards.

• Perform accurate data entry of all STCW Safety Certification for Officers and Crew
• Enter and maintain all national seafarer medical records for Marine and Engineering Officers and Crew
• Support shipboard teams by making and tracking all Bahamas Maritime Authority Endorsement applications for Marine and Engineering Officers’ Certificates of Competency
• Process all Marine and Engineering Officers’ Professional Training application forms
• Reconcile training-related costs charged to the Disney Cruise Line UK Office CTA card and resolve queries with external vendors
• Process discharge certificates requiring endorsement by The Bahamas Maritime Authority and/or Bahamian High Commission
• Submit shoreside short-term assignment/ Magical Contract requests as appropriate for Marine and Engineering Officers attending Professional Training or CoC Revalidation training
• Manage the application and tracking process for Bahamian Seaman’s Books
• Assist the HR Director and team with general administrative support, including travel arrangements and expense accounts

Required Qualifications & Skills

• Experience managing administrative processes and maintaining accurate records in a professional environment
• Strong written and verbal communication skills for local and international coordination
• Demonstrated proficiency with Excel, Word, PowerPoint, SharePoint, and HR systems
• Organized with strong attention to detail and accuracy, including excellent follow-through on tasks
• Ability to be flexible, proactive, highly organized, and able to easily shift priorities
• Diplomacy, strong business acumen, integrity and ability to handle confidential information
• Capability to work independently with limited supervision while maintaining effective collaboration with the wider team
• Aptitude to quickly learn new systems, processes, and maritime training requirements

Preferred Qualifications

• Previous experience in an administrative role within a shipping or cruise environment is highly beneficial
• Knowledge of maritime training requirements and the International Convention on Standards of Training, Certification and Watchkeeping for Seafarers is highly beneficial

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.