Certification and Training Coordinator

The Walt Disney Company; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance & dental

Free Park Entry

Disney Discounts

Parental leave

Employee Resource Groups

Job summary

Disney Cruise Line in London is seeking a Certification and Training Coordinator to maintain accurate certification and medical records for Officers and Crew, ensuring compliance with maritime regulations and Disney standards.

Working with colleagues in London and Celebration, Florida, you will perform data entry of STCW certifications, manage seafarer medical records, and support training applications and endorsements while safeguarding confidential information and supporting operational

Qualifications

• Experience managing administrative processes and maintaining accurate records in a professional environment.
• Strong written and verbal communication skills for local and international coordination.
• Demonstrated proficiency with Excel, Word, PowerPoint, SharePoint, and HR systems.
• Organized with strong attention to detail and accuracy, including excellent follow‑through on tasks.
• Ability to be flexible, proactive, highly organized, and able to easily shift priorities.
• Diplomacy, strong business acumen, integrity and ability to handle confidential information.
• Capability to work independently with limited supervision while maintaining effective collaboration with the wider team.
• Aptitude to quickly learn new systems, processes, and maritime training requirements.

Responsibilities

• Perform accurate data entry of all STCW Certification for Officers and Crew.
• Enter and maintain all national seafarer medical records for Marine and Engineering Officers and Crew.
• Support shipboard teams by making and tracking all Bahamas Maritime Authority Endorsement applications for Marine and Engineering Officers’ Certificates of Competency.
• Process all Marine and Engineering Officers’ Professional Training application forms.
• Reconcile training‑related costs charged to the Disney Cruise Line UK Office CTA card and resolve queries with external vendors.
• Process discharge certificates requiring endorsement by The Bahamas Maritime Authority and/or Bahamian High Commission.
• Submit shoreside short‑term assignment/ Magical Contract requests as appropriate for Marine and Engineering Officers attending Professional Training or CoC Revalidation training.
• Manage the application and tracking process for Bahamian Seaman’s Books.
• Assist the HR Director and team with general administrative support, including travel arrangements and expense accounts.

Skills

Data entry accuracy

Excel proficiency

Written and verbal communication

Attention to detail

Flexibility/adaptability

Confidential information handling

Independent work

Learning new systems

Maritime training knowledge (preferred

Tools

SharePoint

HR systems

Word

PowerPoint

Job description

Certification and Training Coordinator

Job ID 10158352 Location London, United Kingdom Date posted Aug. 20, 2026

Job Summary:

At Disney Cruise Line, our Cast, Crew and Officers bring the magic of Disney to life for families around the world, creating unforgettable experiences onboard our ships and at our island destinations. Behind every sailing is a dedicated team committed to keeping our operations safe, compliant, and running smoothly.

Join Disney Signature Experiences and become part of a collaborative, international team dedicated to supporting the safe and compliant operation of Disney Cruise Line. As a Certification & Training Coordinator, you will play a key role in maintaining accurate certification and medical records for Officers and Crew, ensuring compliance with maritime regulatory requirements. Working closely with colleagues in London and Celebration, Florida, you will contribute to operational excellence through your attention to detail, strong organizational skills, and commitment to supporting unforgettable experiences for our guests and crew.

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home. This role is offered on a fixed‑term contract till end of September 2027.

What You Will Do

In this role, you will provide critical administrative support to ensure that all shipboard personnel maintain accurate safety, certification, medical, and training records in line with maritime and company standards.

• Perform accurate data entry of all STCW Safety Certification for Officers and Crew
• Enter and maintain all national seafarer medical records for Marine and Engineering Officers and Crew
• Support shipboard teams by making and tracking all Bahamas Maritime Authority Endorsement applications for Marine and Engineering Officers’ Certificates of Competency
• Process all Marine and Engineering Officers’ Professional Training application forms
• Reconcile training‑related costs charged to the Disney Cruise Line UK Office CTA card and resolve queries with external vendors
• Process discharge certificates requiring endorsement by The Bahamas Maritime Authority and/or Bahamian High Commission
• Submit shoreside short‑term assignment/ Magical Contract requests as appropriate for Marine and Engineering Officers attending Professional Training or CoC Revalidation training
• Manage the application and tracking process for Bahamian Seaman’s Books
• Assist the HR Director and team with general administrative support, including travel arrangements and expense accounts

Required Qualifications & Skills

• Experience managing administrative processes and maintaining accurate records in a professional environment
• Strong written and verbal communication skills for local and international coordination
• Demonstrated proficiency with Excel, Word, PowerPoint, SharePoint, and HR systems
• Organized with strong attention to detail and accuracy, including excellent follow‑through on tasks
• Ability to be flexible, proactive, highly organized, and able to easily shift priorities
• Diplomacy, strong business acumen, integrity and ability to handle confidential information
• Capability to work independently with limited supervision while maintaining effective collaboration with the wider team
• Aptitude to quickly learn new systems, processes, and maritime training requirements

Preferred Qualifications

• Previous experience in an administrative role within a shipping or cruise environment is highly beneficial
• Knowledge of maritime training requirements and the International Convention on Standards of Training, Certification and Watchkeeping for Seafarers is highly beneficial

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world‑class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Co., Ltd , which is part of a business we call Disney Experiences.

Magical Cruise Co., Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.