IT Operations Analyst

MasterCard; Peterborough; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated IT Operations Analyst to join their Open Banking Operations Support Team. This role is crucial for maintaining connectivity services and supporting certificate management functions. The ideal candidate will thrive in a fast-paced environment, collaborating with cross-functional teams to deliver efficient onboarding and renewal processes. With a focus on meticulous attention to detail and strong analytical skills, you'll be instrumental in ensuring the smooth operation of digital payment services. If you're passionate about technology and eager to make a significant impact, this opportunity is for you.

Benefits

Flexible working hours

Health insurance

Retirement plan

Professional development opportunities

Employee discounts

Wellness programs

Qualifications

• Experience in IT Systems and PKI Digital Certificates.
• Skilled in configuration management tools like GIT.

Responsibilities

• Perform technical implementation procedures for PKI Certificates.
• Support technical onboarding of new clients.

Skills

IT Systems Knowledge

Public Key Infrastructure (PKI)

Analytical Skills

Troubleshooting Skills

Configuration Management

Basic Networking Principles

Experience with OpenSSL

Communication Skills

Education

Bachelor's Degree in Information Technology or related field

Tools

OpenSSL

GIT

Splunk

Service Management Tools

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

IT Operations Analyst

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

About the Role

Mastercard Open Banking Product Operations is seeking an IT Operations Analyst.

As a member of our Open Banking Operations Support Team, the role is pivotal in enabling and maintaining our connectivity service with Account Servicing Payment Service Providers and our customers. Your work supports our Certificate Management function, which is essential to both the technical onboarding and ongoing Day-2 support activities.

It is not expected that any single candidate would have the expertise and experience across all these areas. This is an exciting opportunity for a highly motivated and collaborative candidate who has knowledge of Information Technology Systems, enjoys working with cross-functional teams and customers, thrives in executing and completing routine technical work in a fast-paced environment, and has a passion to deliver results.

In this role, the key responsibilities are:

1. Open Banking Certificate Onboardings and Renewals
   • Perform routine technical implementation procedures. Create and update application configurations; validate Public Key Infrastructure (PKI) Certificates provided by our customer are in good order; execute implementation procedures, post-implementation checks, and backout plans as necessary; investigate, troubleshoot, and resolve issues.
   • Adhere to Change Management and standard operating governance processes.
   • Track renewal dates of onboarded certificates; plan, execute, and complete renewal work effectively and efficiently.
   • Deliver onboarding and renewal implementations as per the requirement and the agreed time; meet or beat Time to Implement targets.
   • Collaborate with internal teams, clients, and providers; escalate promptly issues and blockers.
2. Support and assist our Customer Delivery Team in the technical onboarding of new clients onto our service and our Customer Support Team with connectivity issues relating to PKI Certificates Support.
3. Maintain documentation: the Client PKI Certificate Inventory, work log, knowledge base, and standard operating procedures and process documents, ensuring information is accurate and up to date.
4. Communication: with internal and external stakeholders, keeping them informed as part of your daily work.
5. Operational support: Support the Product Operations Director with other activities as required.

Essential Technology Knowledge, Skills & Experience

• Knowledge of IT Systems, Public Key Infrastructure (PKI) Digital Certificates and Keys, Certificate Signing Requests (CSR), Certificate Authorities, Basic Networking Principles, HTTPS error codes.
• Experience with OpenSSL and Windows/IOS/Linux command line.
• Skilled in configuration management tools and processes such as GIT, JSON/YAML code changes, pull-requests (PR).
• Knowledge of enterprise monitoring tools such as Splunk.
• Understanding of IT Service Management (ITSM) processes such as Change, Incident, Problem Management.

About You

• Meticulous attention to detail.
• Resilient, self-motivated, able to work independently and as a team player.
• Good analytical and troubleshooting skills; relentless in seeking solutions.
• Comfortable in a hybrid working environment.
• Impeccable workload and time management skills.
• Great work ethics, thrives under pressure and tight deadlines.
• Highly collaborative, comfortable working with cross-functional teams, external providers, and customers.
• Comfortable following and executing standard processes and procedures routinely.
• Proactive in seeking improvement opportunities and following through with initiatives.
• Good verbal and written communication skills in English, both technical and business levels.
• Able and proactive in creating technical process and procedure documents.

Desirable Competencies

• Previous experience in Open Banking in a technical role.
• Knowledge of Cloud technologies such as Microsoft Azure, AWS; Security solutions like Key Vault, HSMs.
• Experience with Service Management Tools such as BMC Remedy, Service Cloud.
• Adoption of DevOps principles and related technologies.
• Familiarity with UK and EU eIDAS regulation, PSD2, digital certificate policies, and their use in Open Banking (e.g., OBSEAL, OBWAC, QSEAL, QWAC).
• Experience with automation technologies like Python scripting.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with inherent risks, and the successful candidate must:

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of accessed information.
• Report any suspected security violations or breaches.
• Complete all mandatory security training as per Mastercard’s guidelines.